Sales Coach (Quality Assurance) – Telesales Channel

Company Description

Hiring for a Client (The employer in the business of Consumer Loans Lending business).

Role Description

• Sales Coach, will provide personalized coaching and feedback to Call center employees to enhance individual performance, especially focusing on poor performers to elevate team capability.
• The Sales Coach will also work closely with the Sales Trainer to provide vital support in quality assurance, cross-departmental coordination, performance tracking, compliance, and reporting related to sales training programs.
• This role is focused on the sales training domain, ensuring that training initiatives are high-quality, well-implemented, thoroughly documented, and support the ongoing development of the sales team

Key Responsibilities (short):

• Coaching Call Center employees 
• Quality Assurance 
• Performance Tracking
• Compliance & Documentation
• Regular Reports & MIS 
• Training Coordination & Support

Qualifications/ Ideal Profile:

MBA/ Bachelor’s degree in Business Administration, Human Resources, or related field with 3–7 years’ experience in Call Center Coaching, Sales Training Coordination or related roles.

konnectrshr@gmail.com