Sales Co-ordinator

Job Description:

Job Title: Office Coordinator- Sales & Service

Department: Sales / Customer Service
Location: Mumbai
Reports to: Sales Manager / Service Manager

Key Responsibilities:

Sales Support:

• Assist the sales team in preparing proposals, quotations, and contracts.
• Process orders and manage the order-to-delivery cycle, ensuring timely delivery.
• Maintain accurate records of sales activities and customer interactions in the CRM system.
• Monitor inventory levels and assist with product availability and supply chain issues.
• Help organize promotional activities, including product launches and marketing campaigns.
• Act as a liaison between sales, operations, and customers to ensure all requirements are met.

Service Coordination:

• Schedule and coordinate service appointments, maintenance, and product installations.
• Track service issues from initial request to resolution, ensuring customer satisfaction.
• Communicate with customers to confirm service requirements and expectations.
• Coordinate with the service team to ensure efficient use of resources and timely delivery of services.
• Respond to customer inquiries regarding service status, product warranties, and troubleshooting.

Customer Relationship Management:

• Build and maintain positive relationships with customers, understanding their needs.
• Resolve customer complaints or issues in a professional and timely manner.
• Provide after-sales support and follow up to ensure customer satisfaction.

Administrative Duties:

• Prepare and process sales contracts, invoices, and other documentation.
• Maintain organized records of all sales and service activities.
• Generate reports on sales performance, service metrics, and customer feedback.

Qualifications:

• Education: Bachelor's degree in Business Administration, Marketing, or a related field is a plus.
• Experience: 1-3 years of experience in sales, customer service, or a related role.
• Skills:
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to handle multiple tasks and meet deadlines.

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance

Work Location: In person