Sales Co-ordinator

Role Summary

The Sales Coordinator will be the central administrative and operational support for the sales team, focusing on the timely and accurate execution of sales processes within the Pipeline/Manufacturing Industry based in Pune. This role is crucial for ensuring seamless communication between the sales team, clients, and internal departments like Production, Logistics, and Finance, which is vital for the successful delivery of technical products like pipes, fittings, and related components.

Key Responsibilities

• Order & Documentation Management:
• Handle the processing of all sales orders (SOs) with accuracy, ensuring correct pricing, product codes, and specifications.
• Create and maintain accurate sales orders, quotations, and invoices using the ERP system and other relevant tools.
• Maintain an organized and accurate filing system (hard copy and digital) for all sales-related documents, contracts, and proposals.
• Customer & Sales Support:
• Serve as the primary in-house contact for customer inquiries regarding product availability, order status, pricing, and dispatch details.
• Communicate regularly with clients via phone and email to provide updates and ensure customer satisfaction.
• Prepare and manage quotations and proposals, interpreting customer Request for Quotations (RFQs), drawings, and technical specifications, especially for products like steel pipes and tubes.
• Internal Coordination & Logistics:
• Collaborate closely with Production/Factory, Logistics, and Dispatch teams to ensure the timely and accurate fulfillment and delivery of customer orders.
• Liaise with the Finance/Accounts team for billing, credit control, and payment follow-up.
• Monitor and track inventory levels in coordination with the warehouse team to check product availability.
• Reporting & Data Management:
• Maintain and update the customer database/CRM system, ensuring all sales activities and customer interactions are accurately recorded.
• Prepare daily, weekly, and monthly MIS (Management Information System) reports and dashboards on sales performance, pending orders, and collections for management review.
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* Assist the field sales team by tracking sales progress and providing necessary follow-up support.

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, Commerce, or a related field.
• Experience: 2-5 years of experience in in-house/inside sales or sales coordination, preferably within the Manufacturing, Industrial, or Pipeline/Components industry.
• Technical Proficiency:
• Hands-on experience with ERP systems for order processing and invoicing.
• Proficiency in MS Office Suite, especially advanced skills in MS Excel for data management and reporting.
• Familiarity with CRM software (e.g., Salesforce, Zoho, HubSpot) is a plus.
• Core Skills:
• Excellent written and verbal communication skills in English; proficiency in Marathi/Hindi is advantageous for the Pune location.
• Strong organizational skills and acute attention to detail to ensure accuracy in documentation and order processing.
• Customer-oriented approach with the ability to handle complaints and queries professionally.
• Proven ability to multitask and prioritize in a fast-paced industrial sales environment.

Job Type: Full-time

Pay: ₹11,777.99 - ₹31,830.51 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Application Question(s):

• Current Salary-

Expected Salary-
Notice Period-

Work Location: In person