Sales Business Analyst, Process Improvement

Sales Analyst

Key Responsibilities:

Sales Data Analysis and Reporting

• Analyze large data sets from outbound sales operations (OMC, LGS , Management , QA ) to identify trends, patterns, and areas for improvement.
• Present insights and actionable recommendations to leadership, helping drive sales growth and efficiency.

Performance Optimization

• Identify areas to increase agent productivity and lower costs by analyzing call metrics, conversion rates, and revenue trends.
• Evaluate the effectiveness of sales scripts, objection handling, and call processes, offering insights for improvement.
• Monitor team performance to uncover gaps in agent performance and implement strategies to address them.
• Collaborate with sales leaders to set realistic goals, track progress, and ensure team targets are met.
• Evaluate ,calls , leads , Customers , Profiles , Systems , Costs , Roadblocks , Agents ,Training to improve productivity

Process Improvement and Strategy

• Conduct root cause analysis on underperforming areas within the sales funnel to identify bottlenecks and opportunities.
• Partner with training teams to optimize coaching programs, refine call scripts, and implement performance-boosting strategies.
• Leverage AI tools, dialer systems, and automation to streamline workflows and improve campaign efficiency.
• Develop innovative approaches to reduce CAC and improve LTV per agent across departments.

System and Tool Evaluation

• Assess the performance of sales tools, systems, and automation platforms, ensuring their effectiveness in supporting the team.

Qualifications:

• Bachelor’s degree in Business Analytics, Sales Management, Data Science, or a related field.
• 2+ years of experience in sales analysis, business intelligence, or a similar role within a call center or outbound sales environment.
• Strong understanding of sales KPIs, revenue metrics, and sales funnel performance.
• Experience with call center dialer metrics, conversion analysis, and cost optimization.
• Analytical mindset with exceptional problem-solving and critical-thinking abilities.
• Excellent communication and presentation skills to convey insights to technical and non-technical audiences.
• Ability to manage multiple projects, prioritize tasks, and thrive in a fast-paced environment.