Sales and operation Manager

We are looking for a dynamic and results-oriented Sales and Operations Manager to oversee the sales strategies and day-to-day operational functions of our hotel. The ideal candidate should have a minimum of 3 years of experience in the hotel or hospitality industry, with a strong understanding of both sales techniques and hotel operations. This role plays a crucial part in driving revenue, ensuring exceptional guest experiences, and optimizing internal processes.

Key Responsibilities:Sales Responsibilities:

• Develop and implement sales strategies to increase room bookings, event sales, and banquet business.
• Build and maintain strong relationships with corporate clients, travel agents, event planners, and OTA partners.
• Manage RFPs, group bookings, and long-term corporate accounts.
• Monitor market trends and competitor performance to adjust pricing and promotional strategies.
• Coordinate with the marketing team for campaigns, promotions, and social media activities.
• Prepare regular sales reports, forecasts, and performance analysis for management.

Operations Responsibilities:

• Supervise and coordinate front office, housekeeping, food & beverage, and other operational departments to ensure smooth daily functioning.
• Monitor guest feedback and ensure high levels of customer satisfaction.
• Collaborate with department heads to maintain service quality and operational efficiency.
• Implement and oversee standard operating procedures (SOPs) to ensure service consistency.
• Assist in budgeting, cost control, and resource allocation.

Team & Leadership:

• Lead and mentor the sales and operations team to meet departmental goals.
• Conduct regular team meetings, training, and performance evaluations.
• Promote a positive work environment focused on teamwork, efficiency, and service excellence.

Qualifications:

• Minimum 3 years of experience in a similar role within the hotel or hospitality industry.
• Strong knowledge of hotel sales processes, booking systems, and operational workflows.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in hotel management software (e.g., Opera, IDS, or similar) and MS Office.

Preferred Skills:

• Experience with MICE (Meetings, Incentives, Conferences, and Exhibitions) and banquet sales.
• Familiarity with revenue management principles.
• Strong understanding of guest satisfaction metrics and hospitality standards.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person