Tele Caller Executive

Job Title: Telecaller

Immediate Joining

The Telecaller is responsible for managing all inbound and outbound calls related to reservations, guest inquiries, promotions, and customer support. The role requires excellent communication skills, a customer-oriented approach, and the ability to provide accurate information about resort services and amenities.

Key Responsibilities

• Handle incoming calls from guests regarding room availability, booking procedures, pricing, and resort facilities.
• Make outbound calls for follow-ups, confirmations, promotions, and guest feedback.
• Process reservations and update the booking system accurately.
• Provide information on resort services, packages, events, and local attractions.
• Coordinate guest requests with the front desk, housekeeping, F&B, and other departments.
• Resolve guest queries and escalate complaints when necessary.
• Promote resort offers, seasonal packages, and upgrades to maximize sales.
• Maintain a polite, helpful, and professional communication manner at all times.
• Prepare and maintain call logs, reports, and reservation records.
• Assist with check-in/check-out queries over the phone.

Qualifications & Skills

• High school diploma or equivalent; hospitality certification is a plus.
• Prior experience as a telecaller or in customer service (preferably in hospitality).
• Excellent verbal communication in English and local languages.
• Strong phone etiquette and customer-handling skills.
• Ability to multitask, work under pressure, and handle high-call volumes.
• Basic computer knowledge (MS Office, reservation software).
• Pleasant voice and positive attitude.

Work Environment

• Office or front-desk-based role within the resort.
• Rotational shifts, including weekends and holidays.

Additional Requirements (optional)

• Knowledge of reservation systems (IDS, Opera, etc.).
• Ability to upsell rooms and packages.
• Strong listening and problem-solving skills.

Job Type: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person