Sales and Marketing Manager

Key Responsibilities: 1. Customer Handling: Greeting and Assisting Customers: Ensure that customers feel welcomed and attended to upon arrival. Understanding Customer Needs: Engage with customers to understand their preferences, offering personalized recommendations for art or crafts. Resolving Queries and Issues: Handle customer inquiries, complaints, or requests in a professional and timely manner, ensuring customer satisfaction. 2. Sales Closure: Sales Process Management: Oversee the sales process from initial customer interaction to closing the sale, ensuring all transactions are smooth and efficient. Product Knowledge: Have in-depth knowledge of the products in the gallery, including artists' work, pricing, and unique features, to effectively pitch and close sales. o Achieving Sales Targets: Set and meet sales targets for the branch, motivating the team to reach objectives. Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell other items in the gallery to enhance the customer’s experience and increase sales. 3. Customer Relationship Management: Building Strong Relationships: Establish long-term relationships with repeat customers by offering personalized services and ensuring ongoing communication. Feedback Collection: Solicit customer feedback regularly to improve products, services, and overall customer experience. Follow-Up: Implement strategies for following up with customers after purchases, encouraging them to return or refer others. Customer Loyalty Programs: Develop and manage programs that reward loyal customers and encourage return visits. 4. Team Management: Staff Supervision: Manage and oversee gallery staff, ensuring they are trained, motivated, and performing well. Performance Monitoring: Monitor and assess the performance of team members, providing guidance and support to improve their performance. 5. Inventory Management: Stock Monitoring: Oversee the inventory of art and crafts, ensuring that the gallery’s stock is well-maintained and adequately stocked with popular items. o Ordering: Work with suppliers to order new stock and ensure timely deliveries. Required Skills and Qualities: Customer Service Excellence: Exceptional communication and interpersonal skills to deal with different types of customers effectively. Sales Skills: Strong closing techniques and the ability to upsell and cross-sell products. Leadership and Team Management: Ability to lead, motivate, and manage a team to meet goals and provide excellent customer service. Problem Solving: Quick thinking and resourceful in resolving issues or complaints. Attention to Detail: Accuracy in handling sales, inventory, and customer information. Knowledge of Art and Crafts: Understanding of the gallery’s products to effectively engage customers and answer their questions.