Sales and Customer Support (Intern)

Key Responsibilities:

Order to Dispatch Activities

• Verify orders and check for addition or deletion of products as per sales staff or parties.
• Check which orders have been received and ensure that estimates are generated accordingly.
• Follow up on pending dispatches.
• Provide shipment details to parties and sales staff.
• Maintain stock report data sheets and cross-check stock data of all parties.

Payment and Credit Note Management

• Confirm payment status with parties.
• Follow up with sales staff and parties regarding outstanding and advance payments.
• Initiate or verify the issuance of Credit Notes and track pending CNs from parties.
• Prepare monthly and weekly Credit Note data reports for RSM.

Communication and Coordination

• Handle mail communication with parties regarding outstanding payments, Credit Notes, and stock updates.
• Communicate with stockiest via email as required.
• Resolve queries raised by sales staff or parties.

Reporting and Approvals

• Prepare weekly and monthly sales data reports.
• Follow up on special rate approval requests.
• Keep track KAM performance.

Educational Qualifications (Mandatory):

• B.Sc. / M.Sc. in Biology, Microbiology, or Biotechnology
• B Tech in Biotechnology or related field (preferred)