Sales Administrator

3 - 8 years

6 - 8 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role you will manage the access control credential (fob/card) order processing for our UK based client remotely from our JMTECH India offices. You must be proficient in English and experienced in online order processing in a technology based industry to qualify for this position.

Role & responsibilities

A. Customer Request Handling

  • Receive and process incoming fob (access control credential) sales enquiries by email or phone, ensuring all required details are captured (site name, fob type, quantity, access level).
  • Confirm whether customers are eligible to order fobs (e.g., landlord approval, site restrictions).
  • Provide clear instructions or redirect enquiries appropriately (e.g., advising customer to contact landlord).

B. Order Processing

  • Create, log, and manage fob sales orders within the systems.
  • Check relevant documents such as door schedules, site history, and project handovers to validate order details.
  • Determine whether fobs are premade or require new production/programming and route accordingly.
  • Issue quotes where required and follow up for approval.

C. Coordination With Internal Teams

  • Liaise with

    Production

    ,

    Workshop

    , and

    Technical/Programming Engineers

    to ensure timely production and programming.
  • Communicate regularly with Customer Services, Engineers, or Project Coordinators on any sitespecific programming or remote access requirements.
  • Redirect nonfob or parts-related queries to the correct teams, e.g. Trade Sales or Credit Control (based on email handling guidelines).

D. Dispatch, Delivery & Confirmation

  • Arrange packaging, addressing, and courier dispatch of completed fobs.
  • Log dispatch details and send delivery confirmations to customers.
  • Track returns for testing or reprogramming where necessary.

E. Record Keeping & Database Management

  • Update internal fobs (access control credential) database with all relevant sales, programming, and site information.
  • Maintain accurate customer order histories and documentation for audit and compliance.

F. Finance & Invoicing Support

  • Generate and send invoices for completed orders.
  • Ensure correct routing of financerelated emails (e.g., directing to Credit Control as indicated in internal email guidance).
  • Check payment statuses and escalate unpaid invoices when required.

G. Customer Support & Issue Resolution

  • Handle customer updates, queries, or changes to orders quickly and professionally.
  • Troubleshoot simple issues or coordinate with engineering for complex programming problems (e.g., remote test & program, engineer visits).
  • Assist with complaints resolution or escalate where needed.

Required Skills & Competencies

  • Strong organisational and administrative skills.
  • Excellent communication skills in English, both written and verbal.
  • Customer service orientation; ability to handle enquiries efficiently and professionally.
  • Ability to work with technical teams and understand basic access control terminology.
  • High accuracy in data entry and documentation.
  • Competence in multidepartment coordination within organisational workflows.

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