Sales Administrator

In this role you will manage the access control credential (fob/card) order processing for our UK based client remotely from our JMTECH India offices. You must be proficient in English and experienced in online order processing in a technology based industry to qualify for this position.

Role & responsibilities

A. Customer Request Handling

• Receive and process incoming fob (access control credential) sales enquiries by email or phone, ensuring all required details are captured (site name, fob type, quantity, access level).
• Confirm whether customers are eligible to order fobs (e.g., landlord approval, site restrictions).
• Provide clear instructions or redirect enquiries appropriately (e.g., advising customer to contact landlord).

B. Order Processing

• Create, log, and manage fob sales orders within the systems.
• Check relevant documents such as door schedules, site history, and project handovers to validate order details.
• Determine whether fobs are premade or require new production/programming and route accordingly.
• Issue quotes where required and follow up for approval.

C. Coordination With Internal Teams

• Liaise with

  Production

  ,

  Workshop

  , and

  Technical/Programming Engineers

  to ensure timely production and programming.
• Communicate regularly with Customer Services, Engineers, or Project Coordinators on any sitespecific programming or remote access requirements.
• Redirect nonfob or parts-related queries to the correct teams, e.g. Trade Sales or Credit Control (based on email handling guidelines).

D. Dispatch, Delivery & Confirmation

• Arrange packaging, addressing, and courier dispatch of completed fobs.
• Log dispatch details and send delivery confirmations to customers.
• Track returns for testing or reprogramming where necessary.

E. Record Keeping & Database Management

• Update internal fobs (access control credential) database with all relevant sales, programming, and site information.
• Maintain accurate customer order histories and documentation for audit and compliance.

F. Finance & Invoicing Support

• Generate and send invoices for completed orders.
• Ensure correct routing of financerelated emails (e.g., directing to Credit Control as indicated in internal email guidance).
• Check payment statuses and escalate unpaid invoices when required.

G. Customer Support & Issue Resolution

• Handle customer updates, queries, or changes to orders quickly and professionally.
• Troubleshoot simple issues or coordinate with engineering for complex programming problems (e.g., remote test & program, engineer visits).
• Assist with complaints resolution or escalate where needed.

Required Skills & Competencies

• Strong organisational and administrative skills.
• Excellent communication skills in English, both written and verbal.
• Customer service orientation; ability to handle enquiries efficiently and professionally.
• Ability to work with technical teams and understand basic access control terminology.
• High accuracy in data entry and documentation.
• Competence in multidepartment coordination within organisational workflows.