In this role you will manage the access control credential (fob/card) order processing for our UK based client remotely from our JMTECH India offices. You must be proficient in English and experienced in online order processing in a technology based industry to qualify for this position. Role & responsibilities A. Customer Request Handling Receive and process incoming fob (access control credential) sales enquiries by email or phone, ensuring all required details are captured (site name, fob type, quantity, access level). Confirm whether customers are eligible to order fobs (e.g., landlord approval, site restrictions). Provide clear instructions or redirect enquiries appropriately (e.g., advising customer to contact landlord). B. Order Processing Create, log, and manage fob sales orders within the systems. Check relevant documents such as door schedules, site history, and project handovers to validate order details. Determine whether fobs are premade or require new production/programming and route accordingly. Issue quotes where required and follow up for approval. C. Coordination With Internal Teams Liaise with Production , Workshop , and Technical/Programming Engineers to ensure timely production and programming. Communicate regularly with Customer Services, Engineers, or Project Coordinators on any sitespecific programming or remote access requirements. Redirect nonfob or parts-related queries to the correct teams, e.g. Trade Sales or Credit Control (based on email handling guidelines). D. Dispatch, Delivery & Confirmation Arrange packaging, addressing, and courier dispatch of completed fobs. Log dispatch details and send delivery confirmations to customers. Track returns for testing or reprogramming where necessary. E. Record Keeping & Database Management Update internal fobs (access control credential) database with all relevant sales, programming, and site information. Maintain accurate customer order histories and documentation for audit and compliance. F. Finance & Invoicing Support Generate and send invoices for completed orders. Ensure correct routing of financerelated emails (e.g., directing to Credit Control as indicated in internal email guidance). Check payment statuses and escalate unpaid invoices when required. G. Customer Support & Issue Resolution Handle customer updates, queries, or changes to orders quickly and professionally. Troubleshoot simple issues or coordinate with engineering for complex programming problems (e.g., remote test & program, engineer visits). Assist with complaints resolution or escalate where needed. Required Skills & Competencies Strong organisational and administrative skills. Excellent communication skills in English, both written and verbal. Customer service orientation; ability to handle enquiries efficiently and professionally. Ability to work with technical teams and understand basic access control terminology. High accuracy in data entry and documentation. Competence in multidepartment coordination within organisational workflows.
In this role you will work closely with system design engineers to estimate and prepare bid proposals for our UK based client remotely from our JMTECH India offices. You must be proficient in English and experienced in electronic security and construction industry bid/estimating roles to qualify for this position. Key Responsibilities A. Estimation & Costing Interpret client requirements, tender documents, drawings, site information, and specifications to produce accurate, auditable cost estimates. Prepare Bills of Quantities, schedules, device lists, system summaries, and material takeoffs. Ensure estimates reflect technical, commercial, contractual, and delivery risks. B. Technical & Design Coordination Work closely with Project Sales, Systems Design, Technical Support, Project Management, and Quality & Compliance teams to validate technical assumptions and ensure feasibility. Highlight deviations, valueengineering opportunities, and alternative solutions where beneficial. C. Supplier & Subcontractor Liaison Engage with suppliers and subcontractors to obtain material costs, labour rates, specialist quotations, and lead times. Validate thirdparty proposals for accuracy, compliance, and completeness. D. Proposal & Document Preparation Produce professionally formatted cost proposals, quotations, and tender submissions. Support Sales with bid responses, clarifications, compliance matrices, and commercial documentation. E. Governance, Accuracy & Continuous Improvement Maintain pricing libraries, cost databases, and historical benchmarks to improve estimating accuracy. Contribute to process improvements and help strengthen NACDs estimating standards and controls. F. Handover & Internal Support Participate in internal handovers to Project Managers and Delivery Teams once bids are awarded. Provide estimation clarification throughout the project lifecycle where needed. G. Client & Stakeholder Engagement Communicate with clients, consultants, and principal contractors to clarify requirements, respond to queries, and support negotiation stages. 3. Skills & Competencies Required A. Technical Knowledge Understanding of door entry, intercom, CCTV, access control, and integrated security systems. Ability to interpret system designs, wiring schematics, and technical documentation. B. Commercial & Analytical Skills Strong analytical thinking with the ability to break down complex project requirements into accurate cost components. Solid understanding of commercial conditions, margins, risks, and pricing strategy. C. Communication & Collaboration Excellent communication skills to interface effectively with internal teams such as Sales, Technical, Procurement, Finance and external parties including clients, consultants, and subcontractors. Ability to present costings clearly and justify assumptions. D. Organisational & Documentation Skills High attention to detail and accuracy in estimates, notes, schedules, and tender documentation. Strong time management to handle multiple bids with competing deadlines. E. Systems & Tools Proficiency in Excel, estimating software, document templates, and digital collaboration platforms (Teams, SharePoint, etc.). Ability to maintain and update internal pricing databases. F. Behavioural Competencies Proactive, methodical, and structured approach to workload. Comfortable working both independently and collaboratively. Continuous improvement mindset seeking to refine accuracy, efficiency, and consistency in estimating processes.
1. Purpose of the Role The Project Coordinator provides comprehensive backoffice administrative and coordination support to the UK based Head of Projects, Project Managers, and Install Engineers, acting as the central point of internal and external coordination for project delivery. The role also serves as the document controller and change manager for the PMO. 2. Core Responsibilities A. Project Administration & Delivery Support Provide daytoday administrative and coordination support to all project delivery teams (Project Managers, Installation Engineers). Assist the Head of Projects with scheduling, reporting, task tracking, and resource coordination. Prepare meeting agendas, circulate project packs, and record minutes/actions for internal and external project meetings. B. Internal CrossFunctional Coordination Act as the primary internal liaison between all divisions and departments involved in project delivery (Operations, Engineering, Technical, Commercial, etc.). Coordinate handover information, request updates, and ensure all dependencies between departments are aligned. C. Client & External Stakeholder Coordination Lead external communications with clients, contractors, and other interested parties regarding project delivery workflows, documentation, scheduling, and next steps. Manage queries, escalate issues where necessary, and maintain positive customer interaction throughout project delivery. D. Document Control Serve as the official document controller for the Projects function, ensuring: Full version control Accurate document updates Compliance with internal processes Proper filing of drawings, O&M information, RAMS, certificates, and change logs. E. Change Control Management Manage the change control process for the PMO, including tracking, logging, validating, and communicating all changes relating to scope, timelines, or deliverables. Ensure change records are complete, accurate, and aligned with commercial and contractual governance. F. Issue Escalation & Risk Awareness Monitor project progress and flag issues, blockers, or risks promptly to the Head of Projects or relevant stakeholders. 3. Skills & Competencies Required A. Qualifications & Experience Level 3 qualification (ALevels, NVQ, or equivalent) or relevant experience in project support, administration, or coordination. Practical experience in a projectdelivery environment (desirable within engineering, installation, or technologyrelated industries). B. Technical & Process Skills Strong understanding of project documentation, version control, and change management processes. Ability to manage multiple workflows, deadlines, and priorities simultaneously within a PMO structure. Familiarity with project delivery lifecycle stages and PMO governance. C. Communication & Stakeholder Skills Confident communicator with the ability to coordinate between diverse internal teams and engage professionally with clients and external entities. Able to prepare structured reports, minutes, and status updates. D. Organisation & Administrative Excellence High attention to detail with strong document control discipline. Strong timemanagement, tasktracking, and followup abilities. Capable of supporting multiple engineers and project streams simultaneously. E. Systems & Tools Proficiency in MS Office, project scheduling tools, and document management systems.
Role Purpose The Technical Helpdesk Coordinator is responsible for the structured intake, triage, assignment, coordination, and monitoring of technical support tickets for our UK based client. This role also plays a key part in remote diagnostics and resolution of issues relating to CCTV, Access Control and Visitor Entry systems, ensuring fast, compliant, and highquality technical support. Key Responsibilities 1. Ticket Intake & Triage Operate the central technical support queue (Odoo Service/Helpdesk). Capture essential ticket metadata (site, asset type, SLA, HRB status, safety level, NSI/BS EN tags). Prioritise according to SLA, severity, and risk. Validate report details and request clarifications where needed. 2. Remote Diagnosis & Technical Resolution Perform remote diagnostics on CCTV, Access Control and Visitor Entry systems, including device connectivity, configuration checks, firmware validation, system health status and networkrelated assessments. Provide remote firstline and secondline fixes where possible, reducing onsite engineer deployment. Guide clients, caretakers, or field engineers through remote troubleshooting steps. Escalate to L3 Technical, Product, IT/Digital, or vendors when deeper investigation is required. Document findings, root causes, and final resolutions clearly within ticketing records. 3. Assignment & Escalation Allocate tickets to L1/L2 field engineers, L3 Technical Support, IT/Digital Services, suppliers, or Compliance per the resolver matrix. Follow escalation SOPs for lifesafety, HRB, or highrisk incidents. Manage vendor escalations and track RMA, firmware fixes, or patch outcomes. 4. Progress Tracking & Communication Monitor ticket progress from creation to closure, ensuring SLA compliance. Maintain clear communication with customers, internal teams and engineers. Ensure structured handoffs between Operations, Technical and Quality & Compliance for NCRs, safety alerts, or audit requirements. 5. Documentation & Golden Thread Maintain accurate logs, attachments, diagnostic notes, and decision trails. Tag HRBrelevant tickets and ensure outputs contribute to BSA competence, evidence packs and Golden Thread expectations. Help maintain and improve knowledge base articles, troubleshooting trees and settings guides. 6. Insight & Continuous Improvement Provide data inputs for Pareto, trend and monthly Top 10 analysis. Highlight recurring technical issues requiring design changes, training or supplier interventions. Support Technical Support Analyst in creating insight packs and continuous improvement initiatives. 7. Stakeholder Coordination Liaise with engineers, schedulers, suppliers, project teams and clients. Communicate technical insights in clear, accessible language. Assist with service reviews, performance reporting and internal updates. Experience, Knowledge & Skills Experience Experience in a technical helpdesk, coordination or IT/network support environment. Beneficial: exposure to CCTV, access control, intercoms/visitor entry systems, or IPbased electronic security devices. Experience with remote troubleshooting platforms and ERP/ticketing systems (Odoo preferred). Technical Skills Ability to diagnose basic to intermediate faults remotely (networking, device connectivity, configuration). Understanding of common security system architectures (controllers, readers, cameras, door stations, servers/NVRs). Familiarity with NSI/SSAIB/BS EN standards desirable. Core Competencies Strong organisational and prioritisation skills. High attention to detail and documentation discipline. Excellent communication skills, both written and verbal. Calm, analytical approach under pressure. Customerfocused, proactive, and collaborative. Why Join JMTECH? Work with a leading UK technology provider in an essential, regulated industry. Work within a modern, digitallyaligned support environment. Opportunity to develop into Technical Analyst, L3 Support, Training or Compliance roles. Supportive leadership and an improvementfocused culture.
Role Overview We are seeking a highly skilled PreSales & System Design Engineer to support project acquisition and delivery lifecycle for our UK based client. You will produce accurate cost estimates, develop compliant system designs, ensure Golden Thread continuity, and act as a technical authority during bid and design stages. This role suits someone who is detaildriven, technically strong, commercially aware, and thrives in a collaborative team environment. Key Responsibilities PreSales & Estimating Review tender documents, drawings, and specifications. Prepare detailed cost estimates (labour, materials, subcontractors, equipment). Liaise with suppliers for technical clarification and pricing. Support bid strategy, value engineering, and proposal submissions. System Design Lead system designs from concept through RIBA Stages 24. Produce CAD drawings, schematics, design calculations, and equipment schedules. Ensure designs comply with NSI, SBD, ISO, CDM, Building Safety Act, IET Wiring Regulations, and NACD digital standards. Maintain accurate data drops and Golden Thread documentation. Provide technical support to installation and commissioning teams. Governance & Compliance Adhere to Clients project stagegates, RAID logs, and PMO processes. Identify risks and propose clear mitigations. Support audits, certification processes, and Building Safety Gateway submissions. Digital Delivery Use digital takeoff tools, AutoCAD/Revit, CDE platforms, and CRM/ERP systems. Ensure precise documentation handover from tender to contract and from design to delivery. Stakeholder Engagement Participate in client and consultant meetings, technical reviews, and (where required) resident engagement for HRBs. Provide clear technical explanations to both technical and nontechnical audiences. Support Sales and Project Managers with solution presentations. Continuous Improvement Contribute to improving design standards, templates, processes, and best practices. Share market insights, lessons learned, and supplier performance feedback. Mentor junior engineers where needed. Requirements Experience & Knowledge 3+ years estimating or 5+ years designing integrated security systems. Strong understanding of door entry, access control, CCTV, intercom, and networked security systems. Working knowledge of electrical installation and UK Building Safety regulations. Proficiency in AutoCAD (Revit/BIM desirable). Manufacturer certifications (Genetec, Paxton, etc.) advantageous. Skills Strong analytical and numerical capability. Excellent documentation discipline and version control. Effective communication skills. Commercial awareness and negotiation ability. High proficiency in digital tools including MS Office and collaboration platforms. Behavioural Fit Safetyfirst mindset with strong compliance alignment. Detailoriented, calm under pressure, and proactive. Collaborative, professional, and customerfocused. Demonstrates integrity and a commitment to continuous improvement. Why Join JMTECH? Work with a leading UK technology provider in an essential, regulated industry. Engage in meaningful projects that improve building safety and resident experience. Join a supportive team uplifted by strong governance, digital processes, and engineering excellence. Opportunities for professional development, certification, and career growth.