Sailpoint IIQ Operational Support

CirrusLabs

You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve.

SailPoint IIQ (Operate/ Support)

Experience - 3-5 years

Key Responsibilities

• Investigate and resolve complex issues (e.g., provisioning failures, workflow errors, integration problems).
• Configure and maintain identity lifecycle workflows, rules, and policies within IIQ.
• Support integration of IIQ with new applications, directories, or systems (using connectors/APIs).
• Participate in patching, upgrades, and performance tuning activities.
• Ensure adherence to security policies, support audit requests, and implement remediation actions.
• Mentor L1 analysts, create advanced documentation, and deliver training sessions.
• Analyze recurring incidents, perform root cause analysis, and recommend permanent fixes.

Required Skills & Qualifications

• Technical Skills:

• Deep understanding of SailPoint IIQ architecture, workflows, and connectors.
• Proficiency in troubleshooting Java-based applications and interpreting logs.
• Experience with directory services (AD, LDAP), databases (SQL), and scripting (BeanShell, PowerShell).
• Familiarity with REST/SOAP APIs and integration patterns.

• Soft Skills:

• Analytical thinking and problem-solving.
• Ability to communicate complex technical issues to non-technical stakeholders.

• Education & Experience:

• Bachelor's degree in IT, Computer Science, or related field.
• 3-5+ years of experience in IAM operations, with at least 12 years on SailPoint IIQ.

• Certifications (Preferred):

• SailPoint Certified IdentityIQ Engineer or Architect.