RPMG: Zonal Portfolio Manager - Front End

Job Description

About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Zonal Collection Manager handles multiple centers for specific products. The role involves two major activities i.e Resolution and Normalization and strategic initiatives. The Zonal Collection Manager also ensures compliance with the audit procedures of the bank Key Responsibilities Achieving calling Resolution target for X & 30 buckets for all products. Adhering to calling Norm targets for all products. Achieving overall Resolution Target across all products. Achieving targets of collections charges Inventory management inflow into x vs Outflow from 30 monthly targets will be tracked as a % Tracking portfolio health Prepare contingency plan for all collection related activities. Manage the team and ensure achievement of the monthly resolution targets Adherence to the RBI guidelines and bank s collection policy Ensure adherence to the set process and audit requirements in place Ensure that assigned locations have sufficient manpower Create a performance oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, processes and various policies of the bank Qualifications Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute 10 to 15 years with relevant experience. Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Extensive geographical knowledge. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and deadlines.