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2.0 - 7.0 years

7 - 17 Lacs

pune

Work from Office

Key Responsibilities: • Design, develop, and test automation workflows using Blue Prism. • Collaborate with business analysts and stakeholders to understand and analyze business requirements. • Develop reusable components and frameworks for automation processes. • Implement best practices for RPA development, deployment, and governance. • Ensure proper documentation of automation design and user manuals. • Participate in code reviews, peer development, and continuous improvement. • Experience with multi-bot architecture and high availability (HA) setup. • Working knowledge of Work Queues, Tag-based prioritization, and Queue retry logic. • Using Environment Variables and Session Variables effectively. Exception Handling & Logging Strong exception handling strategies using Recovery/Resume, Exception Details, and Retry Loops.

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3.0 - 5.0 years

2 - 5 Lacs

chennai

Work from Office

Position Summary A professional with 3-5 years of experience working in multi-disciplinary Domestic and International projects, with specific expertise in Wireless(Radio) for mobile site deployment (5G Especially),As the Technical, you will develop and execute project plans for current and new projects. Ensures quality of work and that industry guideline and requirements are met. Develops and maintains departmental processes, metrics and KPIs. Major Responsibilities: 1. Experience in project management related to purchase order support within the telecom domain 2G/3G/4G/5G is required. 2. Must have the project knowledge in active and passive work in telecom domain. 3. Creating, Managing and tracking PO s and its Priorities of 4G,5G coverage expansion project and new sites deployment 4. Need knowledge about POR, VR and FA request for PO tracking end to end 5. Ensure projects are completed on schedule and within budget. Oversee the day-to-daywork of each team within the department, ensuring each team is contributing toward the completion of all active projects. 6. Proactively work with internal and external stakeholders to identify future growth areas and capacity needs, leading the development of near- and long-term engineering project plans and construction cost estimates for customer projects 7. Should have comprehensive knowledge to manage all the Work Breaking Structure (WBS) to handle the funds effectively across all the Program (5G,HVS etc.) 8. Support with Delivery team to initiate the design drawings which is cost-effective, fit-for-purpose, and future-proof for Mobile site Deployment 9. Produces reports on quality assurance and projects for internal and client governance Personal Qualities: 1. Analytical Thinking - Exceptional ability to analyze data and utilize it to make a business decision 2. Detail-oriented - Proven accuracy with reporting 3. Results-focused - Ability to organize and manage multiple, and at time competing priorities 4. Communication Skills - Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations, 5. Relationship building skills - ability to work within a cross-functional team 6. Presentation Skills - Ability to prepare and logically present data to the client and internal leadership teams Key performance indicators: 1. Project Delivery within agreed time scales 2. 100% Compliance with Client SLAs 3. Continual Service Improvement Qualifications: 1. Graduate in Engineering or relevant background 2. Proficient in MS Office Suite with good skills in PowerPoint and Excel 3. Expertise in RPA Automation to implement improvement initiative 4. PEGA, SAP,SITE TRACKER is required Tools & Systems Project Management PEGA/SAP Site Tracker RPA/Automation/ VBA Macro Customer & Stakeholder Management Wireless Technology (4G & 5G) Power BI Power Apps Power Automate

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6.0 - 10.0 years

5 - 10 Lacs

noida, ghaziabad, delhi / ncr

Hybrid

Lead Associate - RPA Position Summary This role will be responsible for managing digital workforce (bots/automations) for a revenue cycle portfolio, ensuring smooth transition of bots from dev to production environment, managing escalation of issue to technical as well as operation stakeholders, Periodic reporting of bot performance indicators and explanation on the variances, tracking new automation opportunities identification and summarizing it with Product Owner (PO) & Intelligent Automation Analyst (IAA). Skills/Qualifications Graduation/Equivalent in any discipline (Desirable BCA/B.Sc. (CS)/ B.Tech) Overall 6-8 years experience 2+ years of experience in RPA support management (Automation Anywhere and/or UiPath, Blue Prism or any other tool) 2+ years of experience with a variety of RPA tools and technologies Experience with US Healthcare (Preferably Revenue cycle management or Insurance) Demonstrated expertise in managing production support teams Excellent written and verbal communication skills Ability to quickly learn new tools/process and adapt to new challenges Strong knowledge of MS-Office (Excel & PowerPoint) Stakeholder management & time management skills Strong knowledge of automation/macros/SQL/bots (digital workforce) Understanding of workflow-based logic and ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution Certification in RPA tools, Scrum, Project Management (Desirable) Incident/Change management using ServiceNow (ITIL) and JIRA/Kanban framework. Preferred ITIL/ITSM certification A self-starter who delivers high quality work and can adapt to new challenges Strong business acumen & Good troubleshooting skills Primary Responsibilities Manage RPA bots' automation performance and notify technical owners through incident management process Coordinates sign-off approvals by business and/or technical staff to certify successful results of deliverable(s) or phase completion, including development and deployment Escalate critical issues to the appropriate stakeholder team (Technology and Operation) Drives automation opportunity identification and assessment within the existing process Lead handshake of automated solutions from development to hypercare phase Publish Weekly Bot Performance Report and KPIs Leads and/or participate in testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing Derive and report KPI variance in benefits/savings from the bot performance Manage a team that is supporting Digital workforces (Automation/Bots) Consolidate and review performance of all bots at a business function level Oversee day to day running of bots using RPA monitoring platforms/control room Creates and maintains process, technical, project or other documentation, as may be required, to support development, testing and implementations Responsible for managing SLA of tickets and quality of resolution Manage all enablers for analyst for effective root cause analysis Setup/Conduct Knowledge Transfer (KT)/Cross-Training session for Digital Workforce team Coordinate and arrange trainings on RPA tools, Jira/Scrum/Agile and similar enablers Successful implementation and improvement of digital workforce performance in a portfolio Stabilization of bots by agreed timelines Minimal escalations and meet agreed SLA on the issue resolution Number of knowledge byte documents reviewed on monthly basis Periodic stakeholder communication and review meetings on the bot KPIs Ideas and feedback for optimization and expanding scope of automation Onboarding new DWSAs and planning KT sessions Raising request for access which are essential required to run process smoothly Providing motivation/feedback on project/individual performance Liasie with the product team to rectifying and resolving the issue in automation production environment Secondary Responsibilities Submit and track project ideas to DTO intake process Gather pre-design materials (process flows, SOPs (Standard Operating Procedure), technical details, etc.) for new projects Support GBS/onshore BAs in standing up new DTO projects Operating Systems/Applications Automation Anywhere/UiPath/Blue Prism PowerBI ServiceNow Jira Confluence MS-Office Suite Applications SQL Server ELK Power Automate R1 legacy applications Functional Skills Analytical / detail orientated. Team building ability. Ability to work independently. Problem solving and decision making. Client centricity. Ability to prioritize tasks. Technical Skills Strong skills in Microsoft office suite required (e.g., PowerPoint, Excel, Word, Visio, and Project) Experience with Bot development life cycle including requirements definition, solution design, development, testing, documentation, training, deployment, operations, support, and maintenance. Excellent analytical, verbal, and written communication skills. Detailed knowledge on Agile, Jira, GANTT charts methodologies and tools. Experience in SQL and SSIS an advantage. Work Conditions Ready to work in shifts. Holiday skeleton support. Weekend IT maintenance support (As required)

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3.0 - 6.0 years

5 - 9 Lacs

hyderabad

Work from Office

Job Title: Automation Developer Lead to Cash (L2C) Process Department: Digital Transformation / Process Automation Reports To: Automation Lead / Engineering Manager Location: Remote / Hybrid / Client Location (as applicable) Experience Required: 36 Years Employment Type: Full-Time Role Summary: We are seeking a highly skilled Automation Developer to design, develop, and implement automation solutions for the Lead to Cash (L2C) process. The ideal candidate will have strong programming skills, proficiency in web automation tools, and experience with automation frameworks to enhance operational efficiency and accuracy. Key Responsibilities: Design, develop, and implement robust automation solutions for L2C process optimization. Build and maintain automation scripts to streamline workflows and reduce manual efforts. Collaborate with business analysts, QA, and development teams to gather requirements and deliver automation solutions. Conduct unit testing and debugging using tools like Postman, Rest Assured, or Insomnia. Integrate automation solutions within AWS environments using services such as S3, SNS, and Lambda . Utilize Git/GitHub and Jenkins for version control and CI/CD pipeline setup. Document the design, functionality, and maintenance procedures for automation tools and scripts. Required Qualifications & Skills: Strong programming proficiency in Python with practical hands-on experience. Expertise in Selenium for end-to-end web automation . Proficient in Robot Framework (mandatory); PyTest knowledge is a plus. Working knowledge of SQL databases , preferably PostgreSQL . Familiarity with manual API testing tools such as Postman , Rest Assured , or Insomnia . Experience in AWS environments , including S3 , SNS , and Lambda . Skilled in version control systems ( Git, GitHub ) and build automation tools ( Jenkins ). Preferred Qualifications: Prior experience automating processes within L2C or similar enterprise workflows. Certification in any automation testing tools or cloud platforms. Exposure to Agile methodologies and DevOps practices. Soft Skills: Strong problem-solving and analytical thinking. Self-driven with the ability to work independently and as part of a team. Excellent communication and documentation skills. Ability to handle multiple tasks and work under tight deadlines. Key Relationships: QA Engineers & Test Automation Team Product Owners & Business Analysts DevOps and Cloud Infrastructure Teams L2C Process Owners Role Dimensions: Direct contributor to process efficiency and automation of critical L2C operations. Improves scalability and reliability of enterprise workflows. Enhances developer productivity and reduces operational risk. Success Measures (KPIs): Reduction in manual L2C process execution time Automation script coverage and reliability Successful integration and deployment using CI/CD pipelines Reduction in bugs or issues in automation outcomes Business stakeholder satisfaction Competency Framework Alignment: Automation Strategy & Execution Technical Programming & Scripting Cloud-Based Deployment (AWS) Quality Assurance & Testing Operational Efficiency & Innovation

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12.0 - 18.0 years

30 - 40 Lacs

mumbai

Work from Office

Role & responsibilities Job Summary: We are looking for a dynamic and experienced AVP Sales with deep expertise in end-to-end sales of customized IT solutions within the Banking sector. The role will focus primarily on account farming (80%) and cross-selling, while also contributing to new business acquisition (20%). The ideal candidate should have a strong background in managing strategic banking clients, with a proven ability to grow accounts, develop tailored solutions, and manage a team of 2 sales professionals. Key Responsibilities: Own and drive the entire sales lifecycle from lead generation and qualification to deal closure and account growth. Develop and execute go-to-market strategies for Digital and IT Services offerings in the BFSI domain. Must have deep expertise in customized solution sales , including core banking, digital transformation and cloud services. Identify, engage, and manage relationships with C-level executives and key decision-makers in target accounts and increase wallet share via cross-selling. Manage, mentor, and support a team of 2 Sales Managers, enabling them to achieve and exceed sales targets. Strong understanding of banking domain trends, IT challenges, and solution mapping is essential. Achieve quarterly and annual revenue targets, building a healthy sales pipeline and forecast accuracy. Collaborate with internal delivery, marketing, and pre-sales teams to ensure alignment on customer solutions and proposals. Maintain a strong understanding of industry trends, customer needs, and competitive offerings. Required Skills and Qualifications: 12 to 18 years of sales experience in IT Services sales with a strong focus on the BFSI sector. Proven expertise in the end-to-end sales lifecycle, from prospecting through closing and account expansion. Good experience into Farming. Demonstrated ability to achieve and exceed sales targets in competitive markets. Strong understanding of digital transformation, cloud, data analytics, automation, and other emerging technologies. Excellent communication, negotiation, and presentation skills. Work from Office-Location: Plot 58, Street No. 17, MIDC, Andheri (E) Mumbai 400 093, INDIA

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14.0 - 20.0 years

18 - 25 Lacs

chennai

Hybrid

Senior Program Manager - RPA Automation - 14+ Years - Chennai An exciting opportunity to lead digital transformation initiatives at a strategic level. Drive innovation and automation across business processes while collaborating with cross-functional teams in a leadership role. Location - Chennai Your Future Employer A high-growth organization known for delivering cutting-edge analytics and data engineering solutions. A people-first environment focused on innovation, collaboration, and continuous learning. Responsibilities 1. Strategize, implement, and oversee transformation initiatives aligned with client and organizational objectives. 2. Lead large digital programs involving automation, RPA, AI/GenAI, CX tools, and process orchestration. 3. Collaborate with software engineers, analysts, and business stakeholders to improve end-to-end operations. 4. Drive regular project meetings and ensure closure of all program milestones. 5. Manage quality control, stakeholder communication, UAT, and post-deployment hypercare support. Requirements 1. 5+ years of leadership experience in program management roles, with 14+ years overall. 2. Strong exposure to digital transformation in telecom order management and front-office processes. 3. Expertise in tools like Genesys, SFDC, ServiceNow, RPA, and other CX/AI platforms. 4. Excellent communication, stakeholder management, and organizational skills. 5. PMP certification and knowledge of emerging tech (AI/GenAI) will be an added advantage. 6. Experience from Finance, Accounting, Contact Centre (BPO) domain. What is in it for you Leadership role in a global technology organization Exposure to cutting-edge digital transformation technologies Opportunity to work on high-impact programs across industries Reach us If you think this role is aligned with your career, kindly write me an email along with your updated CV on aayushi.goyal@crescendogroup.in for a confidential discussion on the role. Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with a memorable hiring experience. We do not discriminate on any basis and never charge candidates. Note – Due to a high volume of applications, we may not be able to respond to every applicant individually. If you do not hear from us within a week, kindly assume that your profile has not been shortlisted. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords – Jobs in Chennai, Jobs for Program Manager, Digital Transformation Jobs, Senior Program Manager Jobs, Telecom Transformation, RPA Jobs, AI/GenAI Program Manager, CX Tools, Stakeholder Management, PMP Program Manager, Automation Leadership, RPA Automation

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