RO:Inbound Channel professional

No of Vacancies1Reports toAVP/VPIs a Team leaderNoTeam Size5-10GradeM/ SMBusinessRetail OperationDepartmentInbound ChannelsSub-DepartmentInbound ChannelsLocationVirtual, MumbaiAbout Name of BUAxis Bank s (Inbound Channels):This is a highly result oriented team to drive the operations of contact centre, email and chat services handling customer issues and taking it to resolution Reporting to head Inbound channels this department handling all the customer, branch, RM s and coverage issues on the corporate internet banking and monitoring daily pendency and ensuring complaints are addressed on timeAbouttheRoleThe person would be a part of the Corporate Business customer service team managing the complexities on IDP and CDP (NEO) the upcoming business modelThe candidate will be responsible for the following in his/her job role:Development of insightful reports with clear out put of customer complaints and measurement metricsPreparing Voice of process which should reach respective stakeholders for customer issue resolutionCustomer first approach and ready to take up an challenges with positive attitudeEnd to End closure of complaints to avoid any repeatExperience of managing teams and conflict managementQualificationsAny graduate with 5+ year experienceRole ProficienciesFor successful execution of the job, a candidate should possess the following:KnowledgeExcel, Power point and other office application Direct or indirect customer interactionSkillsShould have experience in handling corporate clients and B2BStrong data handling, interpretive and problem-solving skills with the ability to process large volume of transaction level data and efficiently derive actionable resultsHaving a results oriented attitude with go get it done skillGood management skills while working with both internal and external partner