RMM Engineer

IT By Design

2 - 7 years

4 - 9 Lacs

chandigarh

Posted:1 day ago| Platform:

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Skills Required

patch management technical team lead managed services networking windows technology solutions cisco ims auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

An immediate requirement of an RMM Engineer, who can help us with maintaining and configuring various RMM Applications like Automate, Datto, Kaseys or Ninja.

Education and Qualification

Required

Education: Graduate (any stream) preferably in computer science or a related field

Preferred

>=3+ years Automate/Datto RMM or Kaseya.
Technical RMM troubleshooting skills.
Strong Interpersonal skills such as skills, active listening, and communication customer-care.

Nice to Have

PSA tool knowledge experience.
Networking skills (Windows, CISCO)
Communication skills

Responsibilities

Ability to create custom monitors, scripts and groups.
At least 2+years experience in tool itself.
Ability to configure patch management by creating custom groups, policies, and patch approvals
Good scripting knowledge
Troubleshoot RMM tool related issues e.g.: Agent installation, false positive alerts, finding audit logs.
Configure compatible plugins with RMM tool like AV plugins, backup plugins etc
Willingness to work in permanent night shifts (no medical situation)
Bulk agent installation and troubleshooting.

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