Revenue Manager

Key Responsibilities of the Revenue Manager:

• Supports the smooth running of the revenue management department, where all aspects of the hotels reservations and meeting & events enquiries are managed and handled
• Works proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
• Develops and implements strategies where key revenue management metrics are identified, communicated and delivered
• Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Revenue Manager:

• Proven experience in revenue management with excellent problem-solving capabilities
• Excellent managerial skills with a hands-on approach and lead-by-example work style commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills