Retail Trainer

Company Description

Founded in 2019, The Sleep Company is India's fastest-growing comfort-tech brand, revolutionizing the way the nation sleeps, sits, and relaxes. At the heart of our innovation is SmartGRID, India's 1st & only patented sleep technology, engineered to deliver science-backed comfort that adapts intelligently to your body. With over 4 lakh happy customers, a 4.9-star rating on Google, and a strong retail presence with 157+ stores across India, we have become one of the most beloved names in comfort. Backed by a 1500+ member team and certified as a Great Place to Work, we focus on building not just better products, but also a better culture and lifestyle.

Role Description

This is a full-time on-site role located in Bengaluru South for a Retail Trainer. The Retail Trainer will be responsible for conducting training sessions, developing training materials, and coaching retail staff to enhance their customer service skills. The candidate will ensure the effective implementation of training programs, monitor the progress of trainees, and provide feedback to improve performance. Responsibilities also include coordinating with the management to identify training needs and ensuring high standards of product knowledge among the retail team.

Qualifications

• Strong skills in Training & Development, and Training
• Measure training effectiveness through feedback, performance metrics, and continuous improvement.
• Proficiency in Coaching and mentoring
• Coach and mentor store managers & teams, building future-ready retail talent.
• Excellent presentation and interpersonal skills
• Prior experience in retail or related field is advantageous
• Ability to work independently and collaboratively in a fast-paced environment
• Strong organizational skills and attention to detail