Retail Store Manager

Company Description

CaratLane, India’s first omni-channel jewellery brand, has been redefining how people experience jewellery since its founding in 2008, by Mithun Sacheti and Srinivasa Gopalan. In 2016, CaratLane formed a strategic partnership with Titan Company Limited, aligning with India’s largest retail jeweller, Tanishq. In 2024, the company proudly evolved into CaratLane – A TATA Product, reflecting its alignment with Tata’s legacy of excellence. With over 4,000 CaratLaners and a growing network of 300+ stores globally, CaratLane is dedicated to setting new benchmarks in innovation, craftsmanship, and customer satisfaction.

Role Description

This is a full-time on-site role for a Retail Store Manager of an upcoming mall store located in North West Delhi. The Retail Store Manager will oversee daily operations, manage store staff, ensure customer satisfaction, handle customer service issues, and maintain store standards. Additional responsibilities include inventory management, operational efficiency, achieving sales targets, and preventing retail loss.

Qualifications

• Customer Satisfaction and Customer Service skills
• Strong Communication skills
• Experience in Store Management and Retail Loss Prevention
• Proven leadership abilities and team management
• Ability to work in a fast-paced environment
• Bachelor's degree in Business Administration, Retail Management, or related field
• Experience in the jewellery industry is a plus