Retail Sales Specialist

Role Overview

The Ring Expert is the main person to face the client and responsible for consultation for made to order engagement rings for clients. The Ring Expert drives the appointment in-store or online and handles client requirements using expert knowledge in styling, design, and people-reading skills—applying these to convert business. They are the consultants for high end jewellery purchase to customers.

Location & Timings

Borivali (West) & Andheri (West), Mumbai (Current) – Open to switch in other Mumbai locations

11:00 am to 9:00 pm | Weekly off on one and half of the week days.

Key Responsibilities:

·      Driving the appointments per the provided SOP ensuring that the guidelines are followed

·      Providing customers with necessary information about policies, products & services

·      Able to gauge client’s mind-set & driving the appointment flow

·      Conducting virtual appointments driving to either closure or studio visit

·      Processing online orders

·      Keeping track of product offerings and availability

·      Quotation communications

·      Building positive customer relations

·      Inventory management

·      Administering studio cleanliness

·      Advance acceptance & receipt generation

·      Handing over cash to head-office on daily basis

·      Handling product deliveries

Other Responsibilities:

·      Participating in events to represent the business model & introduce customers to our model

·      Provide concept tours as necessary to stakeholders & customers

·      Participate in conducting jewellery exhibitions

·      Host jewellery styling consultations for diamond jewellery clients periodically

·      Be a part of a networking forum or represent the company in digital platforms to contribute in revenue generation

·      Provide inputs on product strategy