Retail Sales Executive

We are seeking a dynamic, customer-focused, and knowledgeable Sales Executive to join our team at a premier retail showroom specializing in high-quality silks and sarees. The ideal candidate will be passionate about traditional Indian textiles and committed to providing an exceptional and personalized shopping experience for our valued customers. This role involves actively engaging with customers, understanding their needs, showcasing our diverse collection, and achieving sales targets. Key Responsibilities: Customer Engagement & Sales: Greet and welcome customers with a warm and friendly demeanor, creating a positive and inviting atmosphere. Proactively engage with customers to understand their preferences, occasions, and budget. Present and showcase our extensive range of silks, sarees, and other ethnic wear with expertise and enthusiasm. Provide expert advice on different types of silks (e.g., Kanchipuram, Banarasi, Mysore, Tussar), weaving techniques, and regional specialties. Assist customers in selecting the perfect saree by considering factors like color, fabric, drape, and design. Achieve and exceed individual and team sales targets and KPIs. Product Knowledge & Merchandising: Maintain a deep and up-to-date knowledge of all products, including new arrivals, bestsellers, and promotional items. Stay informed about current fashion trends in ethnic wear and bridal wear. Assist in maintaining the visual appeal of the showroom, ensuring sarees are neatly folded, well-arranged, and displayed attractively. Ensure all products are correctly priced and labeled. Customer Service & Relationship Management: Build and maintain strong, long-term relationships with customers, encouraging repeat business and loyalty. Handle customer inquiries, feedback, and concerns with professionalism and empathy. Follow up with customers post-purchase to ensure satisfaction and gather feedback. Process sales transactions accurately using the POS (Point of Sale) system. Assist with customer orders, customizations, and special requests. Store Operations: Contribute to the overall cleanliness and organization of the showroom floor, fitting rooms, and storage areas. Assist with inventory management, including receiving new stock, conducting stock checks, and reporting discrepancies. Adhere to all company policies and procedures regarding sales, security, and customer service. Collaborate with the store manager and other team members to create a cohesive and productive work environment. Qualifications & Skills: Experience: Proven experience (1-3 years) in a retail sales environment, preferably in apparel, fashion, or luxury goods. Experience with silks, sarees, or ethnic wear is a significant advantage. Communication: Excellent verbal communication and interpersonal skills. Ability to communicate effectively in [mention relevant languages, e.g., English, Hindi, Tamil, etc.]. Knowledge: A genuine passion for and understanding of Indian textiles, traditional weaves, and fashion. Customer Focus: A strong customer-centric approach with a proven ability to provide exceptional service. Sales Acumen: Results-oriented with a strong drive to achieve sales goals. Professionalism: Punctual, reliable, and well-groomed with a professional appearance. Attitude: Enthusiastic, positive, and a team player. Flexibility: Willingness to work flexible hours, including weekends and holidays, as per retail demands. Education: High school diploma or equivalent; a degree in fashion, retail management, or a related field is a plus. Why Join Us? Opportunity to work with an exquisite collection of high-quality silks and sarees. A supportive and collaborative team environment. Competitive salary with performance-based incentives. Opportunities for professional growth and development within the company. Timing will be from 10 AM to 9 pm.