Retail Sales Associate(RBM)

JOB TITLE - Retail Sales Associate (RBM)

BRAND - Lladró

REPORTING TO - Store Director

LOCATION - Ambience Mall, Gurugram.

Salary - 4 LPA + 15K Avg monthly Incentive (Data from past 3 months)

About Lladró

We are the world’s leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladró porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls.

Do visit the Lladró website: www.lladro.com

Connect with me on +91-9560093611

MAIN PURPOSE

This is a front-end sales position. Day-to-day sales operations of Lladró boutique include store opening & closing. Is responsible for Retail Sales and customer service.

KEY RESPONSIBILITIES

• Retail Sales – Should be excellent in it
• Ensuring the highest degree of customer service and in-store experience
• Understand customer needs and delight customers, above and beyond the call of duty
• Build a long-term relationship with the customer
• Maintaining all necessary reports , inventory and VM in line with brand guidelines
• Work accurately following standard operating procedures and with an eye for detail
• Build in-depth knowledge of the product line, the price ranges and particular specifications relating to the product
• Ensuring brand guidelines and visual merchandising standards are met with
• Executing weekly sales plans, delivering needed results
• Expanding Customer Database - Data to be well collected, updated & maintained
• Defining actions to attract new customers and old customers more often

· Education. Bachelor's Degree

· Experience: 1 – 5 years of retail sales operational experience with luxury / Premium Brand

· Languages: Fluent in English

· Skills required:

Ø Organized & process oriented

Ø Brand Image Concerned

Ø Ability to write reports

Ø Self-starter with excellent communication and presentation skills

Ø Serious, proactive and can handle and deal comfortably in a multinational environment.

Ø Strong computer & analytical skills

· Behavioral competencies:

Ø Responds promptly to customer needs and solicits customer feedback to improve services

Ø Manages difficult or emotional customer situations

Ø Demonstrate attention to detail

Ø Ability to effectively present information & respond to questions from groups of managers, clients and customers

Ø Adhere to company policies & procedures

Ø Supports the organization’s goals & values

Ø Commits to long hours of work when necessary to reach goals and completes tasks on time

Ø Meets challenges & resourcefulness

Ø Adapts to changes in the work environment

Ø Generates suggestions for improving work and develops innovative approaches and ideas

Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity