Retail Operations Executive - D2C brand

About the Role:

Sales Operations Executive

The candidate will own the end-to-end coordination of sales operations from onboarding and KYC to receivables tracking, agreement compliance, and reporting.

Key Responsibilities:

• Maintain and regularly update the

  Customer Master

  database for GT & MT channels.
• Facilitate

  onboarding of new customers

  , including complete documentation and

  KYC compliance

  .
• Coordinate and manage

  customer credit terms

  in alignment with internal policies and agreements.
• Ensure smooth

  billing processes

  , coordinating with finance, and ensuring accuracy.
• Track and record

  variable spends

  (trade schemes, discounts, incentives), ensuring they are within agreed terms.

• Calculate and verify commissions

  for agents, partners, and distributors.
• Follow up diligently on

  receivables

  to ensure timely collections and accurate reconciliations.
• Review retailer/distributor

  agreements

  , identify critical clauses, and ensure

  compliance

  .
• Prepare

  secondary sales summaries

  , dashboards, and ad-hoc reports for internal reviews and management.
• Identify and resolve

  OOS (Out-of-Stock)

  issues across partner stores and platforms.
• Maintain the data records, uploading bills, making entries etc.
• Track

  SOH (Stock on Hand)

  ,

  DOH (Days on Hand)

  , and

  SMNM (Slow/Non-Moving Material)

  across retail partners to optimize inventory management.

Requirements:

• 58 years of experience in

  sales operations

  ,

  retail coordination

  , or

  channel support

  (GT/MT)
• Experience in

  FMCG

  ,

  D2C brands

  ,

  Consumer Durables

  , or

  Retail

• Strong understanding of

  sales backend processes

  onboarding, credit, commissions, receivables
• Proficiency in

  MS Excel

  ,

  dashboards

  , and basic data analysis
• Detail-oriented with strong communication and follow-up skills
• Prior exposure to

  international retail operations

  or coordination with global markets is a plus