Retail Manager

As an Inside Relationship Manager at the company, your role will focus on inside sales, business development, customer relationship management, order processing, customer inquiry handling, identifying new market opportunities, ensuring customer satisfaction, and coordination with Business Managers. You will heavily involve internal communication, quotation processing, and MIS reporting. **Key Responsibilities:** - Manage and grow the sales of company products via phone, email, and other remote channels. - Achieve assigned annual targets and contribute to business growth through inside sales efforts. - Drive quotation conversion ratio with a target of 40% closed/win rate in the last 28 days of quotations. - Increase customer database by identifying and reaching out to new prospects, focusing on growing the VISL brand in untapped areas. - Accountable for timely and accurate processing of customer orders. - Ensure prompt and effective quotation generation, follow-ups, and updates, improving the overall customer experience. - Provide excellent after-sales service by addressing customer inquiries and complaints promptly. - Regularly gather customer feedback on products and services, striving for continuous improvement in customer satisfaction. **Qualification Required:** - BTech / BE in Electrical or Mechanical, Bachelor of Science (BSc), Diploma in Electrical or Mechanical / Any Graduate - 2-3 years of relevant work experience, particularly in inside sales of Wires, Cables, Switchgears, Solar, Lighting, Panels, Meters, etc. - Good communication and negotiation skills. Additionally, you should possess strong crisis management and time management skills, be assertive, detail-oriented, and able to multitask effectively. You should also have the ability to meet deadlines and perform under pressure.,