3 - 6 years

3 - 6 Lacs

Posted:6 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Retail Manager is responsible for managing overall store operations, driving sales growth, leading the store team, and ensuring excellent customer service. The role requires proven retail management experience and the ability to meet business targets while maintaining operational and brand standards.

Experience Required

  • 3–6 years of experience in retail operations
  • Minimum 2 years in a supervisory or managerial role
  • Experience in FMCG, wellness, pharmacy, fashion, or lifestyle retail preferred

Key Responsibilities

Store Operations

  • Oversee daily store operations and ensure smooth functioning
  • Implement company policies, SOPs, and retail standards
  • Maintain store hygiene, layout, and visual merchandising

Sales & Business Performance

  • Achieve monthly and annual sales targets
  • Develop and execute sales strategies and promotions
  • Analyze sales data and prepare performance reports

Customer Experience

  • Ensure high levels of customer satisfaction
  • Handle customer complaints and service escalations
  • Build long-term customer relationships

Team Leadership

  • Recruit, train, motivate, and manage store staff
  • Conduct team meetings and performance evaluations
  • Ensure staff productivity and discipline

Inventory & Financial Control

  • Manage inventory levels, stock audits, and replenishment
  • Control shrinkage, damages, and pilferage
  • Monitor cash handling, billing, and expense control

Qualifications & Skills

  • Bachelor’s degree in Business Administration, Retail Management, or related field
  • Strong leadership, communication, and analytical skills
  • Knowledge of POS systems, inventory software, and retail KPIs
  • Ability to work in a fast-paced retail environment

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

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