1467 Retail Banking Jobs - Page 3

You will be responsible for managing and growing the retail banking business in the assigned Zone. This involves providing leadership and coordinating with branch managers and retail banking personnel to ensure the successful operations of the retail banking business. Your key focus will be on driving business growth, enhancing customer satisfaction, and maximizing profitability within the designated Zone. By developing and implementing strategic plans, you will work towards achieving the overall objectives of the retail banking business. Your role will require effective communication, strong leadership skills, and the ability to make sound business decisions to drive success in the retail banking sector.,

As an experienced Core Banking and Retail Banking Expert in the BFSI sector, you will play a crucial role in driving client solutions, sales, and revenue. Your responsibilities will include leveraging your deep domain expertise, sales acumen, and proposal crafting skills to meet client needs effectively. Your primary focus will be on designing and delivering customized Core Banking and Retail Banking solutions that are specifically tailored to each client's requirements. By understanding the unique needs of clients within the BFSI sector, you will be able to develop compelling proposals that address their challenges and drive value for their organizations.,

Job Title: Team Lead-Operation Job location : Bangalore Experience : Min 4 years of experience in Banking chat process. Main Purpose of the Job: Manage, develop and coach team members to enable them to operate to their full potential through effective 1-1s and coaching within allocated budgets. Deliver optimum team performance utilizing people management tools available. Required to build strong relationships whilst driving business improvements to sustain an ongoing and highly efficient and compliant operation. Key Accountabilities: Agree, set and monitor, employee performance objectives, providing coaching, training and support where required to ensure that an appropriate level of responsibility and succession planning is achieved. Pro-actively develop a talent pipeline through effective recruitment and retention, using competency based recruitment techniques and structured induction. To fully embrace a coaching culture to lever up motivation and performance and the desire to provide excellent customer service. Manage workloads, throughput and resource through effective planning and forecasting with your peer group and centralized forecasting and planning teams where applicable, ensuring that all SLA standards, targets and KPI’s are met and improved upon across the whole department. Manage, develop and coach team members to enable them to operate to their full potential through effective 1-1’s and coaching within allocated budgets. Deliver optimum team performance utilizing people management tools available Ensure individual performance contributes to changing business requirements and priorities without compromising service or quality standards. Identify any trends or areas of risk through MI and robust root cause. Recommend and drive process, people and system changes to deliver improved customer service and drive down complaints. Delivery of regular, consistent and appropriate communication that ensures teams are kept fully informed and identify when to include your Senior Manager. Motivate and encourage team members through daily buzz sessions, floor walking and team meetings. Actively promote collaboration and teamwork within own team and department. Take ownership and be accountable for the resolution of more complex queries and complaints whenever required. Liaise with other parts of the business to develop creative solutions that enable informed decisions that will be viable for the business and deliver best customer outcomes. Manage absence, conduct and capability issues in an accurate and timely manner and in line with necessary policies and procedures. Evidence use of Ill Health Support Plans, Performance Improvement Plans and engagement with HR. Seek support from Senior Manager when appropriate. Work within your peer group to ensure full delivery of departmental KPI and objectives and work with senior managers on wider corporate initiatives as appropriate. Ensure that the team complies with the Enterprise Risk Management Framework (ERMF), managing risk and integrating risk management into business processes. Proactively reviewing our controls to ensure they remain fit for purpose and aligned to our risk appetite. Report immediately any identified incidents, undertake root cause analysis and take mitigating actions to prevent any emerging risks. Ownership of the Business Continuity Plans, Computer Based Training log and Risk Assessments log, ensuring compliant status is always maintained. Be responsible for delivering change whilst acting as an advocate of the departmental strategy. Positively promote change within your team and peer group. Plan ahead to ensure continuity of a seamless journey for your customer. Achieve a positive trend in employee engagement scores and ensure results are analysed and smart actions are implemented to drive engagement and enablement. Be an advocate of pride behaviours personally and recognize such behaviours in others. Qualifications, Experience, and Knowledge: Math and English GCSE (or equivalent); Operational team management experience is essential with specific Financial Services experience being preferable; An excellent standard of presentation and education that supports a professional business attitude In depth knowledge of divisional processes, procedures and service standards; Excellent negotiation/facilitation and listening skills; The ability to motivate people and inspire them to achieve their own potential; The ability to plan and forecast to meet the needs of the business; A proactive coach who can identify individual needs and address them formally and informally to develop the right skills and behaviours; Analytical ability that enables options to be addressed and recommendation to be made; Computer literate, MS office essential; Commercial awareness and business acumen; The ability to delegate appropriately; Excellent communication and interpersonal skills with the ability to challenge the status quo amongst peer group and upward management in a professional manner

Urgent Hiring for !!! Platinum Relationship Manager!!! for one of the leading pvt sector bank. Key Responsibilities (KRAs): Acquire and grow High Net Worth (HNI) customer relationships for liabilities (SA-driven) and commercial assets . Source new clients through personal efforts and acquisition channels. Deliver excellent customer service while adhering to bank policies. Cross-sell bank products to mapped customers and promote new offerings. Organize sales initiatives and events to attract and engage clients. Collaborate with group companies for cross-product access. Maintain detailed relationship records and resolve customer issues promptly. Desired Candidate Profile: Proven ability to build and manage HNI relationships with personalized service . Strong knowledge of commercial assets : CC, OD, Term Loans, Export Finance. Familiarity with Mutual Funds and Insurance is a plus. Graduates with 6-8 years or Postgraduates with 46 years of experience. Customer-focused , energetic, and result-driven. Interested candidates can connect GIRIJA : 022-40697703 / 9321557930 OR Email id : qcnaukri9@gmail.com

Preferred candidate profile : 15+ years experience in the Technology industry. 5+ years Architecture Experience with developing or running agile practices in large organisations with regulatory and legacy constraints. Business acumen in Personal Banking (Retail banking or Consumer banking) .Engagement and influence in legacy platform systems decom / tech debt embedded in the roadmap.

Roles and Responsibilities Drive business growth and achieve branch targets across banking products. Ensure high levels of customer service and satisfaction. Manage daily branch operations and ensure compliance with regulatory norms. Lead and develop the branch team to meet performance goals. Monitor market trends and provide feedback for strategic planning. Desired Candidate Profile Graduate or Postgraduate in any discipline; MBA preferred. 7 - 12 years of experience in banking or financial services, with at least 2 years in a leadership role. Strong leadership, communication, and customer service skills. Proven ability in sales, team management, and operational excellence. High integrity, customer-centric mindset, and adaptability.

Preferred candidate profile Minimum 1+ Years experience Mandatory required in Casa sales. Acquire new customers for liabilities from open market. (current account- saving account). Assist the customers for conversion of existing borrowing customers for liabilities. Enhance the relationship with the existing customers by cross-selling products and services as per the profile & need of the customers Location - Anand ( Gujarat) Interested Candidates Can Share your updated resumes on - shivani.dongare@ujjivan.com or shashank.gaikwad@ujjivan.com

Greeting from HDFC Bank!! We have urgent opportunity of Personal Banker NRI Business -Across Hyderabad Job Locations: Across Hyderabad Note: Candidates having 3+ years experience in NRI Banking need to apply. Job Name PA (Business Unit) : Personal Banker NRI Business Job Title : Personal Banker-NRI Business Unit (PA) : NRI Business Role Type: Individual Contributor Job Purpose To build and manage relationship with Classic program clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, Liability and Cash management products of the bank Job Responsibilities Actionables HNW Portfolio Management Identify existing branch customers who meet Classic program criteria and flag them on the system to upgrade these customers under the program Acquire new customers who meet product criteria and flag them on the system Regularly interact with the customer to build relationships and understand the profile. Achieving MTD and YTD Revenue Targets Enhance the value/book size of the given portfolio Achieving Top Line targets for various products like LI, MF etc. Liability products CASA, FX, Quickremit etc Operations, Marketing & Processes Certifications: AMFI Certification Sales and Influencing Skills Banking Product & Process Knowledge NRI Product and Regulatory Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry . Experience Required : Minimum experience in years - 3 years Exposure to NRI segment (preferred) Note: Candidates having 3+ years experience in NRI Banking need to apply.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. R oles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations). Experience: 1-3 Years.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Consumer Banking-Consumer Banking CRM. Experience: 3-5 Years.

Job description and skill requirements for Retail Banking SME Responsibilities Interface with customers, sales, and delivery leaders to identify and develop business opportunities Lead the Banking domain solutions in technology consulting and technology development opportunities Provide thought leadership in the Banking domain and develop position papers / points of view based on market trends Support the Banking practice by developing domain capability across the value chain and conceptualizing market facing propositions Demonstrate strong work ethic and ability to work independently, as well as in an Agile environment Skills required About 15+ years of strong experience in the Retail Banking domain Hands on knowledge and experience in core Banking processing domain, for retail banking customers Exposure to Banking processing and systems from multiple geographies is highly desirable; Hands on expertise in at least one domain areas like core Banking, Lending (Secured & Unsecured). Experience in defining the business problem and architecting business solution in line with appropriate best practice, governance standards and methodologies A good understanding of technical architecture concepts including micro services, SOA, rules engine, caching technologies, DB/SQL, REST/SOAP services, architecture patterns and UML models Strong desire and demonstrable track record for continuous self-learning on business domain, new technologies and concepts Must have exposure to agile ways of working Should possess excellent oral and written communication skills If interested, please share your updated profile / meenakshi.biradar@hcltech.com

The Applications Development Intermediate Programmer Analyst position at Citi is a key role where you will be involved in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. Your main objective will be to contribute to applications systems analysis and programming activities. As an Application Developer under Finance Technology, you will play a crucial role in implementing the next generation Digital Automation Platform using Knime, Appian, and Python technologies. You should have relevant design and development experience in process automation using BPM, RPA, or low code automation tools, with a focus on multiformat data processing. Being a strong team player is essential for this role, and exposure to Retail Banking products or Wholesale/Investment banking is preferred. In this role, you will have the opportunity to: - Be part of a strategic team developing, enhancing, supporting, and maintaining solutions for Finance Technology - Participate in technical discussions and brainstorming sessions to define ideas and strategies for existing and future platforms - Gain exposure to Wholesale, Retail business across data, risk, and finance - Work across a diverse set of Finance platforms and have the chance to be part of re-architecture and re-platforming initiatives on low code automation platforms Your responsibilities will include: - Designing, developing, and implementing process automation use cases using Knime, Appian, Python, or in-house frameworks - Conducting requirement analysis including interacting with Business Users - Participating in requirements analysis sessions and providing technical feasibility analysis and approach to the team - Unit testing of the program under development - Participating in SIT/UAT defect triage calls - Bug fixing - Participating in demos to the business users during UAT and Preprod together with BA and UAT testers You will also be responsible for reviewing and analyzing proposed technical solutions for projects, creating high-level designs to guide implementation faithful to architecture intent, ensuring application development and enhancement align with Citis Coding Standards, and solving a variety of high-impact problems/projects with considerable business impact. Additionally, the following skills are required for this role: - At least 6 to 10 years of Technology Experience - Hands-on experience in developing excel, csv & database-based use cases via BPA/RPA/Analytics platform - Good knowledge of excel basics, e.g., pivots, excel formulas - Proficiency in any of the BPM/RPA/Analytics platforms - Preferred experience in Knime Analytics platform 4.5.1 & higher, Knime server version 4.16 - Ability to work in an individual capacity & help the team when required - Good communication skills Good to have skills include experience using ALM and CICD tools like Bitbucket, TFS, Jenkins, BMC RLM or related tools in an agile methodology, experience in SCMs like GIT, and tools like JIRA, and experience with automated build and test processes. Educational Qualification: Bachelors degree/University degree or equivalent experience Please note that this job description provides a high-level review of the types of work performed, and other job-related duties may be assigned as required.,

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Oral Communication: Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon. Explains the reasoning being what is being said to ensure understanding and acceptance. Written Communication: Produces clear and concise reports and other written material usually of a detailed and technical nature, which are understandable to those with or without a good knowledge of the subject matter. Procedure and Policy: A good knowledge of the relevant policies, practices, processes and procedures in own areas of responsibility. Where appropriate will have a good knowledge of the key relevant legal, regulatory and statutory requirements, technical interpretation and the ability to provide advice thereon. 5 + years of experience in Banking field with at least 2-year experience in similar profile with substantial exposure to handling People / being People Manager. CDCS Certification will be an added advantage Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking (PO). Experience: 3-5 Years.

Role & responsibilities: Management of expenses of branches, ensure branch/ ATM lease deed, agreements (AMCs) and vendor payments are timely executed. Unusual transactions to be monitored on daily basis and followed up to ensure timely regularization. Regular supervision and Monitoring of critical accounts in the branch, ensuring coordination with account processing centers, clearing units etc. for smooth transactions. Manage all processes such as cash, ATM operations (including offsite ATMs), key movements, lockers (including Locker keys) security stationery, deliverables, welcome kits, stop payments, Govt. accounts/ business of the Branch as per Bank guidelines. Responsible for customer service and administration of a branch with an end of achieving overall service and quality objectives including customer satisfaction scores. Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures and ensure to obtain good rating in all audits conducted at the Branch and responsible for auditory compliances. Ensure adherence to internal and external guidelines. Timely reply and rectification of is-regularities pointed out by internal, external, statutory, concurrent auditor, regional operations/managers etc. Regulatory and statutory compliances (including Regulatory and Statutory displays), control on manned and electronic security system. Ensuring compliance of KYC & Anti Money Laundering norms, Fraud Controls. Assist the Branch Head in attaining/ exceeding the set targets of the Branch. Regular supervision and Monitoring of critical accounts in the branch, ensuring coordination with account processing centers, clearing units etc. for smooth transactions Preferred candidate profile: 6 -7 years of Branch Banking Operations Experience. Operational excellence in Tasks assigned. Ability to manage the entire operations and service delivery for a branch and ability to delivery within stringent time and quality commitments.

The Liability Sales Department is integral part of Retail Banking Department which brings primarily the new liability business for the Bank in the form of CA, SA and TD apart from other retail business of Cards, Assets and Third Party Investment Products. The department is largely responsible for bringing New-to-Bank customers to the vast network of branches spread across multiple states and union territories. About the Role The TASC Channel is a part of "Retail Banking - Liability Sales" which is exclusively dedicated for developing and strengthening Retail Institutional Business /TASC franchise of the Bank which caters to Non-Profit customer segment viz Trusts, Associations, Societies, Clubs etc. Circle Head - TASC is a essentially a leadership role , wherein the Bank is looking for skilled Key Accounts Manager who shall be responsible for contributing significantly in sustaining and growing TASC Institutional book in respective geography (Circle) and developing long-term strategic relationships. The role primarily entails new market acquisition and strengthening of existing portfolio through a direct team of core TASC Relationships Managers along with collaboration with other business channels viz Liability Sales and Branch Banking. This would also require channelizing synergies with concerned stakeholders/Business Units to ensure smooth operations and seamless customer delivery An ideal candidate will be adept in acquiring and building strong relationships with institutional clients, through quick identification of needs and requirements of customers and ability to address those by offering a structured /customized proposition of Banks solutions Key Responsibilities Managing TASC sales (primarily Savings Accounts, Current Accounts and Term Deposits) by effectively leading a direct team of 7-10 Relationship Manages - TASC along with self-sourced business. TASC RMs may report directly to Circle Head - TASC or through Cluster Heads TASC (in larger geographies) with direct reporting span not exceeding 10. Effective market scoping and identifying untapped potential within the geography for expanding acquisition pipeline Ownership of business /budgets of the entire segment (i.e. TASC channel, Liability sales and Branch Banking) both in terms of NTB acquisition and ETB portfolio build -up Develop strong synergy with leadership teams of other Liability Sales and Branch banking for driving segment level performance in the Circle Ownership of increasing CMS penetration in entire portfolio through Cross-sale of digital/non-digital Payments and Collection solutions and delivering performance as per stated business objectives Responsibility of income generation through Forex/Retail Assets/Insurance/SME products as well Responsibility of TASC Portfolio growth in your geography by cementing strong connect with the topmost clients of the Circle and ensuring the same for respective portfolios mapped to each Relationship Manager - TASC of the team Strategic sales planning (long-term and short-term) along with team management for consistently achieving month-on -month budgets Qualifications Post Graduate (Masters / MBA) Role Proficiencies Experience in sales, relationship management and and providing solutions to customers. Institutional sales experience preferred Strong communication, presentation and interpersonal skills - ability to speak with conviction using data and logic Aptitude in building rapport with professionals at various levels of organization and outside environment Good team -management and leadership skills Ability in problem-solving and negotiation Should be conversant with guidelines of KYC, General banking products and CMS products

Key Responsibilities: Sales Leadership: Lead and motivate a sales team to achieve targets for liability products. Sales Execution: Directly sell and cross-sell liability products to new and existing customers. Target Achievement: Meet and exceed individual and team sales targets for deposit accounts, loans, and other liability products. Customer Relationship Management: Build and maintain strong relationships with customers to foster loyalty and encourage repeat business. Performance Management: Set and monitor performance metrics, provide coaching and feedback to the team, and implement strategies to improve sales performance. Team Development: Recruit, train, and mentor sales team members to ensure they have the necessary skills and knowledge to succeed. Product Expertise: Maintain a strong understanding of liability products, policies, and procedures. Compliance and Risk Management: Ensure adherence to all relevant regulations and policies regarding the sale of liability products. Reporting and Analysis: Prepare regular reports on sales performance and identify areas for improvement. Lead Generation: Develop and implement lead generation strategies to attract new customers and grow the liability portfoli

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title QA / Automation Tester Essential JD for QA Engineer Mobile Banking Position to be based in Bangalore and 4 days Work from Office (Divyashree Chambers) - Mandatory Open Positions - 2 Skills: Mandatory Retail Banking domain experience 2 to 5 years experience in functional testing for mobile apps. Mandatory experience of working on APIs and APIs Testing using Postman Proficiency with creation of Functional test cases based on Visual Design and User Stories/ FDD. Working knowledge of test case management tools (e.g., Zephyr), Defect and requirements management (e.g., Jira) Basic to Intermediate level experience on SQL queries Strong Experience in working within Agile teams Strong Experience in Creating Test artifacts for Test Case, Test Data, Defect Report,Test Strategy, Test Plan, Experience in Automation testing. Highly Valued Experience of continuous integration and source control systems (e.g. Jenkins, GIT)

RPMG: Cluster Portfolio Manager - Auto Loans INTERNAL USAGE No. of Vacancies Reports to Circle Portfolio Manager Is a Team leader Y Team Size Grade SM Business Retail Banking Department Retail Portfolio Management Group Sub - Department Auto Loans Location PAN India About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Cluster Portfolio Manager handles multiple centers which handles Risk 60 portfolio. The Cluster Portfolio manager ensures NPA resolution and manages the portfolio as per the existing process. The Cluster Portfolio manager also ensures compliance with the audit procedures of the bank Key Responsibilities Ensure maximum release from the NPA pool by achieving the required resolution target as per the business requirement Ensure minimum addition to the NPA pool by keeping the portfolio in check by maintaining the delinquency level Manage the team of Bucket Managers and ensure achievement of the monthly resolution targets Ensure adherence to the set process and audit requirements in place Ensure minimum forward flow from the buckets Create a performance oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, processes and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 yeas of relevant experience in NBFC/Banking Industry Role Proficiencies Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines

RPMG: Cluster Portfolio Manager - Mortgage Loans INTERNAL USAGE No. of Vacancies Reports to Circle Portfolio Manager Is a Team leader Y Team Size Grade SM Business Retail Banking Department Retail Portfolio Management Group Sub - Department Mortgages Loans Location PAN India About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Cluster Portfolio Manager handles multiple centers which handles Risk 60 portfolio. The Cluster Portfolio manager ensures NPA resolution and manages the portfolio as per the existing process. The Cluster Portfolio manager also ensures compliance with the audit procedures of the bank Key Responsibilities Ensure maximum release from the NPA pool by achieving the required resolution target as per the business requirement Ensure minimum addition to the NPA pool by keeping the portfolio in check by maintaining the delinquency level Manage the team of Bucket Managers and ensure achievement of the monthly resolution targets Ensure adherence to the set process and audit requirements in place Ensure minimum forward flow from the buckets Create a performance oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, processes and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 yeas of relevant experience in NBFC/Banking Industry Role Proficiencies Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines

RPMG: Cluster Portfolio Manager Bharat Banking loans INTERNAL USAGE No. of Vacancies Reports to Circle Portfolio Manager Is a Team leader Y Team Size Grade SM Business Retail Banking Department Retail Portfolio Management Group Sub - Department Bharat Banking Loans Location PAN India About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Cluster Portfolio Manager handles multiple centers which handles commercial business loans. The Cluster Portfolio manager ensures NPA resolution and manages the portfolio as per the existing process. The Cluster Portfolio manager also ensures compliance with the audit procedures of the bank Key Responsibilities Ensure maximum release from the NPA pool by achieving the required resolution target as per the business requirement Ensure minimum addition to the NPA pool by keeping the portfolio in check by maintaining the delinquency level Manage the team of Bucket Managers and ensure achievement of the monthly resolution targets Ensure adherence to the set process and audit requirements in place Ensure minimum forward flow from the buckets Create a performance oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, processes and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 yeas of relevant experience in NBFC/Banking Industry Role Proficiencies Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines

RPMG: Cluster Portfolio Manager - SBB loans INTERNAL USAGE No. of Vacancies Reports to Circle Portfolio Manager Is a Team leader Y Team Size Grade SM Business Retail Banking Department Retail Portfolio Management Group Sub - Department SBB Loans Location PAN India About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Cluster Portfolio Manager handles multiple centers which handles Risk 60 portfolio. The Cluster Portfolio manager ensures NPA resolution and manages the portfolio as per the existing process. The Cluster Portfolio manager also ensures compliance with the audit procedures of the bank Key Responsibilities Ensure maximum release from the NPA pool by achieving the required resolution target as per the business requirement Ensure minimum addition to the NPA pool by keeping the portfolio in check by maintaining the delinquency level Manage the team of Bucket Managers and ensure achievement of the monthly resolution targets Ensure adherence to the set process and audit requirements in place Ensure minimum forward flow from the buckets Create a performance oriented environment leading to high employee motivation and productivity Ensure that all staff are adequately trained on the products of the bank, processes and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 yeas of relevant experience in NBFC/Banking Industry Role Proficiencies Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines

Roles and Responsibilities Manage branch sales performance, ensuring achievement of targets and growth in liability products such as CASA. Oversee retail banking operations, including customer service, product offerings, and staff management. Develop and implement strategies to increase revenue generation through effective relationship building with customers. Ensure compliance with regulatory requirements and internal policies while maintaining high levels of customer satisfaction. Analyze market trends and competitor activity to identify opportunities for business growth. Desired Candidate Profile 5-10 years of experience in Branch Sales or Retail Banking Management. Strong understanding of BSM (Branch Sales Manager) role responsibilities. Proven track record of achieving sales targets and growing liabilities like CASA. Excellent communication skills with ability to build strong relationships with customers.

A leading bank is hiring CASA Acquisition and corporate Acquisition officers at multiple locations in India. Required Candidate profile minimum 2+ years of Account acquisition experiance from open market is mandatory