Retail Banking Domain Trainer

Position:

Role Overview:

Key Responsibilities:

• Design, develop, and deliver high-impact training programs on international retail banking concepts, processes, regulations, and best practices.
• Conduct needs assessments and tailor training materials to meet specific client and learner requirements across geographies.
• Train client staff on retail banking productssuch as deposits, loans, cards, digital banking, customer onboarding, AML/KYC, and regulatory compliance.
• Facilitate interactive workshops and learning sessions using blended learning methodologies (in-person, virtual, e-learning).
• Act as a subject matter expert and advisor to the internal stakeholders on retail banking trends, emerging technologies, and customer service excellence.
• Evaluate training effectiveness through assessments, feedback, and performance metrics; implement continuous improvements to content and delivery methods.
• Partner with cross-functional teams and stakeholders to ensure alignment of training content with business objectives and compliance standards.
• Support business development by representing the companys expertise in client meetings, demos, and industry events.

Key Requirements:

• Minimum 7 years of hands-on experience in international retail banking, covering all key domains (products, operations, compliance, technology, and risk).
• Strong client-facing background with proven ability to communicate complex concepts clearly to both technical and non-technical audiences.
• In-depth knowledge of global retail banking regulations, customer lifecycle, digital banking trends, and operational processes.
• Excellent written and verbal communication, presentation, and facilitation skills.
• Experience developing curriculum, learning materials, and assessments for diverse audiences.
• Ability to adapt training style based on audience (executives, frontline staff, operations, etc.).
• Flexibility to travel or deliver virtual training sessions at different HCL office in India.
• Bachelors degree in banking, finance, business, or a related field. Professional certifications (e.g., CBAP, CPRE, or relevant retail banking credentials) are a plus.

What We Offer:

• Opportunity to work with top-tier clients in the evolving international retail banking industry.
• Collaborative and innovative work environment.
• Competitive compensation, performance bonuses, and professional development opportunities.