Restaurant Manager – Premium Fitness & Wellness Café

One of our International client is launching a premier fitness facility in Gurgaon, India, featuring a state-of-the-art gym, spa, restaurant, and retail space. The Restaurant Supervisor will be responsible for overseeing all aspects of café operations, ensuring smooth service, maintaining high product quality, and creating a welcoming environment for members and guests. This role will play a crucial part in the pre-launch setup and post-launch day-to-day management of the café, with a strong focus on nutrition-oriented food and beverage offerings.
Key ResponsibilitiesPre-Launch Phase• Collaborate with the management team to plan and set up the café in alignment with the facility’s health and wellness brand.• Assist in finalizing the café menu with nutrition-focused items, ensuring alignment with dietary trends (e.g., high-protein snacks, smoothies, plant-based meals).• Source and liaise with suppliers for ingredients, packaging, and café equipment.• Recruit, train, and onboard café staff on customer service, product knowledge, and hygiene protocols.• Set up Standard Operating Procedures (SOPs) for food preparation, storage, service, and cleanliness.• Work with marketing to create pre-launch promotions and member engagement campaigns. Post-Launch Operations• Supervise day-to-day operations of the café, including food preparation, service, and cash handling, ensuring smooth and efficient workflow.• Maintain the highest standards of food safety, hygiene, and quality in compliance with FSSAI guidelines and internal protocols.• Manage staff schedules, performance, and ongoing training to foster motivation, reduce turnover, and maintain a high-performing team.• Monitor inventory, place orders, and control wastage to optimize costs and operational efficiency.• Ensure excellent customer service, addressing feedback and complaints promptly to achieve high guest satisfaction.• Coordinate with the management/fitness team for cross-promotions, events, and special offers to drive engagement and revenue growth.• Track daily sales, prepare reports, and implement strategies to meet or exceed revenue and profitability targets.• Uphold operational standards consistently, ensuring compliance with hygiene and service protocols at all times. Qualifications & Skills• Bachelor’s degree or diploma in Hospitality, Food & Beverage Management, or related field (preferred).• Minimum 3 years of experience in a café/restaurant supervisory role, preferably in a health food or wellness-focused concept.• Knowledge of healthy eating trends, nutrition basics, and café menu design.• Strong leadership, communication, and customer service skills.• Proficiency in POS systems and basic inventory management software.• Ability to work flexible hours, including weekends and public holidays.• Familiarity with Indian food safety laws and compliance requirements.