Restaurant Captain

As a Restaurant Captain, your role is crucial in leading the front-of-house service team to ensure smooth dining operations and exceptional guest experiences. You will be responsible for supervising and coordinating daily front-of-house operations, greeting guests, taking orders, and ensuring timely service and customer satisfaction. Additionally, you will assign duties to servers and stewards, maintain high levels of hygiene and cleanliness in the dining area, and resolve guest concerns promptly and professionally. Key Responsibilities: - Supervise and coordinate daily front-of-house operations. - Greet guests, take orders, and ensure timely service and customer satisfaction. - Assign duties to servers and stewards, ensuring tables are properly managed. - Maintain high levels of hygiene, cleanliness, and presentation in the dining area. - Resolve guest concerns promptly and professionally. - Ensure food is served as per quality and presentation standards. - Train and mentor junior service staff on customer service, upselling techniques, and menu knowledge. - Coordinate with the kitchen team for smooth order delivery. - Maintain inventory of service items like cutlery, napkins, etc. - Upsell food and beverages to maximize revenue. Qualifications Required: - Previous experience in a similar role within the hospitality industry. - Strong leadership and communication skills. - Ability to work in a fast-paced environment and handle pressure effectively. - Excellent customer service skills and attention to detail. - Knowledge of food and beverage operations. - Certification in food safety and hygiene practices is a plus.,