Restaurant Captain

The Restaurant Captain is responsible for overseeing the dining room operations, coordinating the service team, managing orders and billing, and ensuring high standards of guest satisfaction, cleanliness, and efficiency within their assigned station or section.

1. Guest Service & Satisfaction

• Greet and Seat guests warmly and manage seating arrangements.
• Take Detailed Orders for food and beverages, providing recommendations and upselling daily specials or high-margin items.
• Manage Complaints professionally, promptly resolving guest issues to ensure satisfaction throughout the meal.
• Present bills and process payments accurately.

2. Team & Service Coordination

• Supervise and Coordinate the service staff (waiters and bus staff) at assigned tables.
• Delegate tasks like refilling water, clearing plates, and resetting tables.
• Ensure the proper sequence of service is followed (e.g., starter, main course, dessert).
• Train and mentor new service staff on service standards, grooming, and restaurant SOPs.
• Organize the duty roster of service staff.

3. Operations & Standards

• Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
• Monitor and maintain the cleanliness and hygiene of the dining area and service stations.
• Ensure all china, glass, and silverware are clean and properly set before service.
• Monitor inventory levels of operating supplies and assist with requisitions.
• Ensure adherence to all restaurant SOPs (Standard Operating Procedures) and safety guidelines.

Key Qualifications and Skills

• Education: A high school diploma or equivalent is typically required; a Degree or Diploma in Hotel Management and Catering Technology is a significant plus.
• Experience: Proven experience (often 2–5 years) in a server or supervisory role within a food and beverage setting.
• Skills:
• Strong Leadership and Team Management abilities.
• Excellent Communication and Interpersonal Skills.
• Customer-Oriented Approach and strong conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Good organizational, time-management, and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Work Location: In person