Restaurant Captain

Job Summary:

ZOCA Café, Bhiwani is looking for an experienced and service-oriented Restaurant Captain to lead the front-of-house team in delivering exceptional dining experiences. As a Captain, you will be responsible for supervising service staff, managing the flow of operations, ensuring guest satisfaction, and maintaining the high service standards that ZOCA Café is known for.

Key Responsibilities:

• Welcome and seat guests in a professional and friendly manner.
• Supervise daily service operations on the restaurant floor.
• Allocate tables and manage reservations and walk-ins efficiently.
• Take orders accurately and ensure timely communication with the kitchen.
• Oversee the service team (waiters/stewards) and ensure adherence to service protocols.
• Maintain in-depth knowledge of the multi-cuisine menu, including ingredients and preparation methods.
• Upsell specials, combos, and chef’s recommendations to enhance guest experience and revenue.
• Resolve customer complaints or issues with professionalism and escalate major concerns to management.
• Ensure tables are turned around efficiently during peak hours.
• Conduct pre-service briefings to inform staff of daily specials and any service notes.
• Ensure proper billing, accuracy in POS entries, and coordinate with the cashier.
• Monitor cleanliness, grooming, and discipline among the service team.
• Assist in training and mentoring new staff as needed.

Requirements:

• Minimum 2–3 years of experience as a Captain or Senior Steward in a reputed restaurant.
• Experience in a multi-cuisine or casual dining setup preferred.
• Strong communication skills in Hindi and basic English.
• Good leadership, problem-solving, and team management abilities.
• Sound knowledge of restaurant service operations and guest handling.
• Polished appearance, excellent etiquette, and customer-first attitude.
• Familiarity with POS and basic billing software.

Preferred Qualifications:

• Diploma or Certification in Hotel Management / F&B Service (preferred)
• Knowledge of Bhiwani’s local customer preferences and dining trends is a plus

Work Schedule:

• Rotational shifts (Lunch and Dinner)
• Must be available on weekends, holidays, and festival seasons

Salary & Benefits:

• Competitive salary based on experience
• Daily staff meals
• Uniform provided
• Monthly incentives and performance bonuses
• Career advancement opportunities within ZOCA Group

About ZOCA Café – Bhiwani:

ZOCA Café is a leading multi-cuisine café chain offering a modern dining experience with a diverse menu ranging from Indian, Continental, Chinese, and Fusion delicacies. At ZOCA Bhiwani, we pride ourselves on offering vibrant service, great food, and a lively ambiance. Join us and be part of a dynamic hospitality team!

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person