Restaurant Captain

Job Summary:

The Restaurant Captain is responsible for leading the service team on the restaurant floor, ensuring smooth dining operations, maintaining service standards, and delivering an exceptional guest experience. The role acts as a bridge between the service staff and management while also directly interacting with guests.

Key Responsibilities:Guest Service & Operations:

• Welcome guests warmly and ensure they are seated comfortably
• Take food and beverage orders accurately and ensure timely service
• Ensure guests’ needs are attended to and resolve any complaints promptly
• Maintain high levels of guest satisfaction through attentive service

Team Leadership:

• Supervise and guide waiters and service staff during operations
• Conduct pre-shift briefings to assign tables, communicate specials, and set service goals
• Train new staff on service procedures, etiquette, and menu knowledge
• Monitor grooming and behavior of service staff to maintain standards

Coordination & Communication:

• Coordinate with kitchen and bar teams for smooth food and beverage delivery
• Ensure proper sequence of service and smooth flow of courses
• Communicate special guest requests or dietary needs to the kitchen

Setup & Cleanliness:

• Ensure the dining area is set up correctly before service (tables, silverware, napkins, condiments)
• Monitor cleanliness and hygiene in the dining area during and after service
• Oversee table resetting and preparation for the next guests

Billing & POS:

• Present bills accurately, process payments through POS systems
• Ensure cash and credit transactions are handled properly
• Close checks and hand over end-of-day reports if required

Requirements:

• Minimum 2–3 years of experience in food & beverage service, preferably in a supervisory role
• Strong communication and interpersonal skills
• Excellent knowledge of food and beverage products, menu items, and service techniques
• Ability to lead a team, multitask, and handle high-pressure situations
• Well-groomed and professional appearance

Preferred Qualifications:

• Diploma or certification in Hotel Management or F&B Service
• Previous experience in a fine-dining or upscale restaurant
• Basic knowledge of wine, spirits, and food pairing
• Familiarity with POS systems and billing procedures

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person