Posted:1 day ago|
Platform:
On-site
Full Time
Job Summary: The Restaurant Captain is responsible for ensuring exceptional guest service, supervising the service staff, and maintaining operational excellence during restaurant operations. The Captain acts as a team leader on the floor and supports smooth service flow and customer satisfaction. Key Responsibilities:1. Guest Service Management Greet and welcome guests with a positive and professional attitude. Ensure timely and efficient service to guests, maintaining high service standards. Handle guest complaints and resolve issues promptly to ensure guest satisfaction. Take orders accurately and ensure special requests are communicated to the kitchen. 2. Team Supervision Assign duties and responsibilities to service staff during the shift. Supervise and support waiters, runners, and stewards during service hours. Conduct pre-shift briefings with staff to communicate menu changes, specials, and service goals. Monitor grooming, hygiene, and uniform standards of the service team. 3. Floor Operations Coordinate table reservations and seating arrangements. Supervise table settings, cleanliness, and arrangement. Ensure that all orders are served correctly and in a timely manner. Maintain coordination between the kitchen and the service team for smooth operations. 4. Inventory & Reporting Monitor usage and stock of cutlery, crockery, and service equipment. Assist in stock-taking and maintain accurate consumption records. Report any breakages or maintenance issues to the manager. 5. Training and Development Provide on-the-job training to new service staff. Promote teamwork, communication, and customer-focused behavior. Assist in evaluating the performance of team members and suggest improvements. Job Type: Full-time Pay: ₹9,000.00 - ₹16,000.00 per month Benefits: Food provided Work Location: In person
Bong Pizza
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