Resort Sales Manager

🟡 Role Overview

Resort Sales Manager – Inbound Bookings

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🔻 Key Responsibilities🔸 Lead Conversion

• Respond instantly to inbound leads via WhatsApp, calls, emails, and OTAs.
• Understand guest preferences and suggest the most suitable room/category/package.
• Create urgency through timely follow-ups and persuasive communication.
• Maintain a

  same-day response rate of 95%+

  across all channels.

🔸 Booking Management

• Coordinate with the resort’s front office/reservation team to confirm availability and pricing.
• Share payment links, confirmations, and pre-arrival information in a smooth, guest-friendly manner.
• Update all bookings in our CRM/tracking sheets and coordinate check-in readiness.

🔸 Communication Excellence

• Maintain a professional, warm, and persuasive tone across all interactions.
• Share accurate details about room types, resort amenities, activities, and offers.
• Handle objections or concerns with empathy and clarity.

✅ Who We’re Looking For:

• 2–5 years of experience in hotel/resort reservations, telesales, or customer support.
• Strong command over

  English + Hindi

  (spoken and written).
• Fast, clear, and polite communicator on

  WhatsApp, phone, and email

  .
• Highly organised and responsive – you don’t let follow-ups slip.
• Comfortable using tools like Google Sheets, WhatsApp Business, and payment platforms.
• Prior experience with OTAs (MakeMyTrip, Booking.com, Goibibo) is a strong advantage.

🎯 Performance Expectations:

• Daily call/WhatsApp volume: 30–40 guest interactions
• Minimum conversion ratio: 20–25% from qualified leads
• TAT: First response within 15 minutes (during shift hours)
• Accuracy: 100% on availability, pricing, and guest expectations

🌟 What You’ll Gain:

• Work with curated, experiential resorts that are a joy to sell.
• Learn sales techniques that convert browsers into bookers.
• Salary + incentive structure with monthly performance bonuses.
• Structured training, scripts, and templates provided.
• Growth opportunities across sales leadership and multi-property portfolios.