Resort Manager @ Madikeri

1. Operational Leadership

* Oversee daily property operations for smooth service delivery.

* Manage maintenance, housekeeping, front desk, and guest services.

* Monitor performance and implement operational improvements.

* Ensure adequate staffing and employee training.

2. Guest Experience

* Lead a customer-centric approach to all operations.

* Address guest concerns promptly and professionally.

* Implement satisfaction programs and analyze feedback.

* Collaborate on guest-focused promotions and offers.

3. Financial Management

* Develop and manage budgets; monitor revenue and costs.

* Track performance metrics of the property

* Optimize pricing strategies for revenue maximization.

* Identify cost-saving opportunities without compromising quality.

4. Maintenance & Property Condition

* Maintain high standards of cleanliness, safety, and functionality.

* Lead preventative maintenance and timely repairs.

* Conduct regular inspections and resolve issues proactively.

* Ensure compliance with health, safety, and legal regulations.

5. Team Leadership

* Hire, train, and develop a high-performing team.

* Provide coaching, feedback, and recognition programs.

6. Marketing & Brand Promotion

* Optimize the property’s online presence and visibility.

* Represent the property at events and with stakeholders.

7. Legal Compliance & Risk Management

* Ensure compliance with all laws, licensing, and safety standards.

* Implement risk management and emergency protocols.

Job Type: Full-time

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person