The Job:
Resident Hostel Supervisors
Education Qualification:
Bachelor’s degree:
The candidate should have a Bachelor’s degree in any field from a recognized university or institute. A degree in Hospitality Management, Hotel Management, or a related field may be preferred.
Experience:
Minimum 4-6 years Relevant experience:
The candidate should have relevant experience in managing hostels or residential facilities, preferably in an educational institution or similar environment.
Supervisory experience:
Experience in supervising or managing staff, overseeing operations, and ensuring compliance with policies and regulations related to hostels or residential facilities.
Customer service experience:
Experience in providing customer service, addressing student needs and concerns, and maintaining a positive and inclusive living environment in a hostel or residential facility.
Skillsets
Hostel management:
Strong knowledge of hostel management principles, practices, and regulations, including student admissions, room allotment, facility maintenance, security, and other related functions.
Student engagement:
Ability to engage with students, understand their needs, and provide support in a residential setting, including managing student activities, programs, and events.
Communication skills:
Excellent communication skills, both written and verbal, to effectively communicate with students, staff, faculty, and other stakeholders regarding hostel-related matters.
Conflict resolution:
Ability to handle and resolve conflicts, complaints, or disciplinary issues in a fair and effective manner, while maintaining a positive and inclusive living environment for students.
Team management:
Leadership and interpersonal skills to effectively manage hostel staff, coordinate with other departments, and work with students from diverse backgrounds.
Health and safety:
Knowledge of health and safety regulations and practices related to hostels or residential facilities, and ensuring compliance with relevant guidelines and protocols.
Problem-solving skills:
Ability to identify and address operational or logistical issues related to hostel management, and develop solutions to ensure smooth and efficient operations.
Location:
Mysuru
Employment Type:
Permanent
Roles and Responsibilities:
- The Resident Hostel Supervisor shall obtain approval from the Chief Warden / Deputy Warden for allocating rooms to students and issuing furniture/electrical items for placement/installation in the rooms.
- All applications from students regarding hostel matters shall be forwarded to the Warden.
- Coordinate with the Electrical maintenance section, building section, and sanitary department to ensure proper maintenance of hostel rooms, common rooms, toilets, mess, and premises. Maintain records and recover hostel dues.
- Ensure proper water supply and drinking water arrangements in the hostel.
- Maintain the Hostel stock register.
- Report to the Warden regarding students who violate mess rules and default on clearing mess dues.
- Keep a record of students’ leave (monitor the In and Out register).
- Supervise the work of hostel support staff and security guards.
- Maintain attendance registers.
- Arrange for students to visit the library during night hours.
- Regularly visit students’ rooms to address their day-to-day problems.
- Provide advice and guidance for the smooth operation of the mess, including displaying the weekly menu and maintaining food quality.
- Take appropriate action on complaints recorded in the complaint register.
- Maintain a leave register for workers and forward their leave applications to the honorary warden.
- Arrange for medical assistance, including doctor/ambulance, for students in case of medical emergencies.
- Arrange transportation for students to the airport/railway station during late-night hours.
- Provide daily reports to the Warden regarding maintenance of civil and electrical works, student discipline, guest/visitor records, and any other noteworthy information. Consolidated reports should be emailed to the Chief Warden / Deputy Warden on a daily basis.
- Ensure that security guards and mess supervisors perform the following tasks as part of their duties
