Resident AV Engineers - Fortune 500 client - Gurugram

Resident AV Engineers

No. of Positions - 4

Key Responsibilities

• Onsite AV Operations

• Provide daily support for all AV-enabled meeting rooms, conference spaces, and event areas.
• Set up, test, and operate AV equipment (video conferencing, projectors, displays, microphones, speakers, control systems, etc.).
• Provide live event support including presentations, hybrid meetings, and townhalls.

• Technical Support & Troubleshooting

• Diagnose and resolve AV system issues in real-time with minimal disruption.
• Coordinate with remote support teams and vendors for escalations.
• Perform routine checks, system reboots, and preventive maintenance.

• System Administration

• Manage and monitor AV equipment health, firmware updates, and usage reports.
• Ensure VC platforms (Zoom, MS Teams, Webex, etc.) integrate smoothly with in-room technology.
• Maintain asset records, documentation, and SOPs.

• Client Relationship & Communication

• Act as the primary onsite AV contact for the client.
• Provide technical guidance and training to end-users.
• Deliver a consistent, professional experience aligned with client expectations.

Required Skills & Experience

• Technical Skills

• Strong knowledge of AV systems: Crestron, AMX, Extron, Poly, Cisco, Logitech, Biamp, QSC, Shure, etc.
• Proficiency in video conferencing platforms: Zoom, MS Teams, Webex.
• Familiarity with AV over IP, signal flow, DSPs, and control systems.

• Experience

• 36 years of hands-on AV support experience required with Polycom, Logitech, and Videowall Controller technology.
• Support NOC, board rooms, cafeterias, training & reception.
• Experience in live event production and hybrid meeting setups.

• Soft Skills

• Excellent troubleshooting and problem-solving ability.
• Strong communication and customer service orientation.
• Ability to work independently and handle pressure in live environments.

Immediate joiners only can send their resume to [HIDDEN TEXT]