Reservations Executive

Company Description

Suryagarh Collection is a boutique hotel company dedicated to delivering immersive hospitality experiences that celebrate heritage, culture, and sustainability. Each property under the Suryagarh Collection offers distinctive luxury while narrating a unique story deeply connected to its local environment. The hotels combine authentic design with exceptional service to create unforgettable stays for guests. Their approach emphasizes preserving traditions while delivering modern comfort and personalized experiences.

Role Description

This is a full-time, on-site Reservations Executive role based in Jaisalmer / Bikaner. The Reservations Executive will handle daily tasks such as managing guest inquiries, confirming bookings, and ensuring smooth coordination between the reservations team and other departments. Responsibilities include providing excellent customer service, assisting with special requests, and promoting sales by recommending suitable options to clients. The role involves high-quality communication and a focus on customer satisfaction to deliver exceptional guest experiences.

Qualifications

• Strong Communication and Customer Service skills to effectively interact with guests and address inquiries.
• Experience in Reservations and a commitment to ensuring a seamless booking process for clients.
• Proven ability to focus on Customer Satisfaction and handle special guest requests to enhance their experience.
• Sales expertise in promoting offers, services, and packages to boost revenue.
• Ability to manage multiple tasks and work collaboratively with cross-functional teams.
• Proficiency in reservation software systems and basic computer literacy is an advantage.
• Fluency in English required; additional language skills are beneficial.