Reservations Executive

Company Description

JadeCaps is reimagining the future of short-term rentals in India and Southeast Asia through its AI-first property management and monetization platform. Serving over 500 property owners across India, Indonesia, Thailand, and Dubai, JadeCaps optimizes pricing, syncs calendars, and provides AI chatbots and owner dashboards to streamline management and maximize property earnings. Our brands include StayJade, a Gen Z-focused travel app offering luxury stays; RedOlive, which provides fully furnished serviced apartments for longer urban stays; and Jade PMS, an AI-powered operating system for short-term rentals. By combining technology with hospitality, JadeCaps is standardizing the fragmented STR industry across Asia.

Role Summary

You'll be the first point of contact for guests making reservations across JadeCaps, RedOlive, and StayJade properties. Your job is to ensure smooth and efficient booking experiences, optimize occupancy, and respond to guest inquiries with warmth and precision.

Key Responsibilities

• Manage daily reservation inquiries via WhatsApp, phone, email, and OTA platforms (Airbnb, Booking.com, etc.)
• Convert inbound leads into confirmed bookings while maintaining high response SLAs
• Coordinate with property managers to confirm availability, special requests, and check-in readiness
• Optimize booking calendars and pricing in sync with revenue manager inputs
• Handle pre-arrival and post-booking guest communication professionally
• Maintain booking records and payment details accurately in PMS
• Follow SOPs for cancellations, refunds, overbookings, and special cases

Requirements

• 1+ years experience in hospitality, travel, or customer service roles
• Excellent written and verbal communication skills in English (Hindi/Kannada a plus)
• Working knowledge of OTA platforms and Google Sheets
• Strong attention to detail and time management skills
• Customer-first mindset with calm under pressure