Reservations Assistant

Responsibilities

· Reservation Processing: Receive reservation inquiries via phone, email, or in person and promptly process bookings in accordance with established policies and procedures.

· Customer Assistance: Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering appropriate solutions.

· Reservation System Management: Assist in managing the reservation system by updating availability, rates, and guest information accurately and in a timely manner.

· Document Preparation: Prepare necessary reservation documentation, including confirmation emails, invoices, and reports.

· Compliance: Adhere to company policies, procedures, and regulations to ensure all reservations are handled professionally and ethically.

· Administrative Support: Provide administrative support to the Reservations Manager, including data entry, record keeping, and filing.

Requirements

· Education: High school diploma or equivalent. Additional hospitality or customer service training is a plus.

· Experience: Prior experience in a customer service or reservations role is preferred, but not required. Training will be provided.

· Communication Skills: Excellent verbal and written communication skills to effectively interact with guests and team members.

· Organization and Attention to Detail: Strong organizational skills and attention to detail to ensure accuracy in reservation processing and documentation.

· Computer Proficiency: Basic computer skills, including proficiency in reservation management software and Microsoft Office suite.

· Problem-Solving Abilities: Ability to think on your feet and find appropriate solutions to customer inquiries and issues.

· Flexibility: Willingness to work flexible hours, including weekends, evenings, and holidays, as the nature of the hospitality industry requires.

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Ability to commute/relocate:

• Andheri, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Work Location: In person