Reservation Sales Associate - Luxury Hotel Process

Company Description

Praxis Services Pvt. Ltd. specializes in managing business processes for hotels and travel companies, with a focus on reservation sales and online sales solutions. Operating from a state-of-the-art global delivery center in Gurugram, India, Praxis integrates Central Reservations Systems (CRS), Global Distribution Systems (GDS), and Internet Distribution Systems (IDS). Since its inception in 2012, Praxis has managed over 7,000 hotel rooms daily, providing services such as revenue optimization, rate management, and digital and social media management. The company is led by industry veteran Ravish Swarup, who brings extensive expertise from his tenure with The Oberoi Group.

- A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.

- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.

- Describing different facilities and services depending on the needs of the callers and their interests.

- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.

- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.

- Lending patient ear for guest grievances and taking prompt actions for redress.

- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.

- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.

Skills Required:

- A natural tendency to help people, a willingness to learn and improve, and diplomacy.

- Ability to communicate effectively in English language for both written and spoken purposes.

- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.

- Computer skills, organizational abilities and multitasking capabilities.

- Basic cognitive and analytical skills.

- General awareness is a desirable attribute.

- Willingness to work in a 24x7 environment and rotational week offs

- Proficient in MS Office (Word, Excel, Outlook, PowerPoint)

Education:

- Graduation in any stream, Hotel Management preferably.

Salary & related perquisites:

- Best as per industry standards

Transport- Air conditioned cabs for staff members from residence to office and back.

Work Hours:

- 0800 A.M. 05:00 P.M.

- 11:00 A.M. 08:00 P.M.

- 02:00 P.M. 11:00 P.M.

- 11:00 P.M. 08:00 A.M. (For Male members only)

Location: