Reservation Executive

About Zolo

ZoloStays stands out as the leading provider of managed co-living spaces in India,catering to the needs of both working professionals and students. With over $100 Mn in funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.

Zolo is a community that fosters growth and personal development. Our founders believe that potential, not just pedigree, is the key to success, and that is why they built Zolo around the principle of thinking like an owner. Hence, we seek passionate individuals ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule!

What will you do in a nutshell?

We are seeking a proactive and customer-oriented Reservation Executive to join our team at ZoloStays. The ideal candidate will be responsible for assisting customers with ZHotel bookings, managing reservations, providing information on availability and pricing, and supporting smooth operational coordination. This role demands strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

Your role in detail :

• Assist customers with ZHotel bookings by sharing property details, availability, and pricing
• Handle calls, messages, and inquiries from potential guests or partners
• Manage and update reservation records, ensuring accuracy and timeliness
• Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations
• Provide follow-up and support on customer queries and resolve concerns proactively
• Maintain daily records of reservations, changes, cancellations, and feedback
• Upsell relevant options based on availability and customer needs
• Support reservation reporting and contribute to enhancing booking efficiency

What qualifications can enhance the chances of shortlisting?

• Bachelors degree in Hospitality, Business Administration, or a related field.
• Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
• Excellent negotiation and communication skills.
• Strong customer service orientation with a focus on delivering exceptional experiences.
• Ability to analyze market trends and adapt pricing strategies accordingly.
• Proficient in using reservation management software and tools.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work effectively in a team environment and under pressure.