Reservation Executive

About Villazio

Villazio is a fast-growing vacation rental brand redefining luxury getaways in India. We operate premium private villas across Lonavala, Karjat, and Alibaug, designed for families and groups seeking meaningful experiences, memorable stays, and effortless service.

Our mission is simple — to create getaways that bring people closer.

To do that, our reservation team must convert every genuine enquiry into a seamless, memorable booking experience.

Role Overview

We are hiring a Reservation Executive who can manage inbound enquiries, drive conversions, and maintain flawless guest communication across all channels.

This is not a routine desk job. You are the first impression of the Villazio experience — your speed, clarity, and confidence directly impact occupancy and revenue.

This is a full-time, on-site role based in Goregaon, Mumbai.

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KEY RESPONSIBILITIES:

Conversion & Sales

• Respond instantly and professionally to enquiries received via WhatsApp, phone calls, website, Instagram, and OTAs

• Understand guest requirements and recommend the right villa options with clarity and persuasion

• Follow up rigorously to close leads and achieve monthly conversion targets

• Maintain full knowledge of all property features, pricing, offers, add-ons, and availability

Guest Handling & Coordination

• Provide accurate villa information, pricing, inclusions, policies, and FAQs

• Share proposals, quotations, and payment links promptly

• Coordinate with the operations team on special requests, celebrations, logistics, or pre-arrival requirements

• Maintain consistent communication with guests from enquiry → booking → pre-arrival

Booking & Inventory Management

• Update reservations across PMS, OTAs, and internal dashboards without errors

• Manage rate plans, blackout dates, cancellations, and modifications

• Ensure availability, inventory, and booking details are always accurate

• Escalate double-booking risks or anomalies immediately

Operational Discipline

• Track leads, conversions, and enquiry sources

• Maintain daily reports of conversations, booking statuses, and follow-ups

• Uphold brand tone-of-voice and service standards across all communication

• Assist leadership with insights on guest trends, demand spikes, peak days, and lost-booking reasons

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Qualifications

• 1–3 years of experience in Reservations / Front Office / Sales (hospitality preferred)

• Strong communication skills — clear, confident, articulate

• Fast typing speed and quick response time

• Experience with OTAs, channel managers, or PMS tools (preferred)

• Comfortable working in a fast-paced, target-driven environment

• High attention to detail and strong follow-up discipline

Join Us

If you’re someone who communicates clearly, follows up relentlessly, and can convert curious guests into delighted bookers — we’d like to meet you.