Reservation Executive

As a Hotel Reservation Executive, you will be responsible for handling incoming reservation requests, confirming bookings, managing cancellations, and ensuring smooth guest experiences. Your primary focus will be on accurately processing and updating reservation data while potentially upselling and promoting hotel services to enhance guest satisfaction. Your key responsibilities will include: - Handling Reservation Inquiries: Respond to phone calls, emails, and online inquiries from guests, travel agents, and other sources. Provide information on room availability, rates, packages, and amenities. - Confirming Reservations: Send confirmation details to customers, ensuring they have all necessary information for their stay. - Managing Cancellations and Modifications: Address cancellations, changes to existing reservations, and guest inquiries promptly and efficiently. - Maintaining Accurate Records: Keep reservation records and customer information up-to-date and well-organized. - Coordinating with Other Departments: Collaborate with front desk, housekeeping, and other hotel departments to ensure smooth operations and guest satisfaction. - Upselling and Promoting Services: Identify opportunities to upsell and promote hotel amenities, packages, and services to maximize revenue. - Resolving Guest Concerns: Address guest concerns and feedback professionally and promptly. - Maintaining Confidentiality: Handle guest information and property data with discretion and confidentiality. - Updating Room Vacancies: Ensure online booking platforms and other channels are updated with accurate room availability information. This is a full-time position with benefits including cell phone reimbursement and food provided. The work schedule is during day shifts, and the work location is in person. If you are interested in this opportunity, please contact the employer at +91 7290044436.,