Reservation Executive

Job Summary:

The Reservation Executive will be responsible for handling all reservation-related functions efficiently and professionally, ensuring guest satisfaction through accurate booking processes, prompt responses, and exceptional service. The role requires strong communication skills, attention to detail, and a thorough understanding of hotel reservation systems and procedures.

Key Responsibilities:

• Handle all incoming reservation inquiries via phone, email, and online platforms promptly and professionally.
• Process and confirm individual and group room bookings as per standard hotel procedures.
• Maintain an up-to-date reservation system and ensure accuracy in room allocation, guest details, and billing instructions.
• Coordinate closely with the Front Office, Sales, and Revenue teams to optimize room occupancy and revenue.
• Manage and monitor online travel agency (OTA) bookings and respond to guest queries across platforms.
• Update room availability, rates, and special packages in the system as directed by management.
• Maintain high levels of guest satisfaction by providing courteous and personalized service.
• Handle cancellations, amendments, and special requests efficiently.
• Prepare daily, weekly, and monthly reservation reports as required.
• Uphold the hotel’s brand standards and contribute to creating a welcoming and professional environment.

Key Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong command of English (spoken and written); proficiency in Malayalam and Hindi an advantage.
• Sound knowledge of hotel reservation software (preferably IDS).
• Attention to detail and ability to multitask in a fast-paced environment.
• Customer-focused approach with a pleasant and professional demeanor.
• Strong organizational and coordination skills.

Qualification & Experience:

• Graduate in Hotel Management or a related field preferred.
• Minimum of 2 years of experience in the Reservations or Front Office department of a reputed 4 or 5-star hotel.
• Proficiency in MS Office and reservation systems is essential.

Job Type: Permanent

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person