Reservation Associate

Location: Deccan, Pune, Maharashtra
Department: Reservations / Front Office
Experience: 0–2 years (Freshers may apply)
Employment Type: Full-time

Job Summary

The Reservation Associate is responsible for handling room reservation inquiries, managing bookings, and ensuring accurate reservation records while delivering professional and courteous service to guests. The role supports revenue generation and guest satisfaction through efficient reservation handling.

Key Responsibilities

• Handle room reservation inquiries via phone, email, OTAs, and walk-ins.
• Accurately enter, modify, and cancel reservations in the PMS.
• Provide clear information on room types, rates, packages, and hotel policies.
• Coordinate with Front Office, Sales, and Housekeeping to ensure room availability.
• Upsell rooms and packages to maximise revenue.
• Maintain reservation records and ensure data accuracy.
• Manage special requests and communicate them to relevant departments.
• Follow SOPs related to reservations, billing, and guest confidentiality.
• Prepare daily reservation reports as required.
• Address guest queries professionally and resolve issues promptly.

Required Skills & Competencies

• Good communication and interpersonal skills.
• Basic computer knowledge; familiarity with PMS is an advantage.

Qualifications

• Graduate or Diploma in Hotel Management preferred (not mandatory).
• Freshers with good communication skills are welcome to apply.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person