Research and Customer Experience Role @ Zolvit ( Ambattur)

Job Description

Key Responsibilities: Conduct customer surveys primarily via [Specify method: phone calls, in-person at specific locations, online using provided tools, etc.]. Clearly and professionally introduce the survey and explain its purpose to participants. Ask survey questions exactly as worded, ensuring clarity and neutrality. Accurately record responses using provided tools or software [e.g., tablet, online form, paper questionnaire]. Maintain a polite, patient, and professional demeanor at all times. Listen attentively to customer feedback and handle any inquiries or concerns appropriately. Adhere to survey scripts, guidelines, and data collection protocols. Ensure the confidentiality of all collected data. Meet daily/weekly targets for completed surveys as assigned. Report any issues or challenges encountered during surveying to the supervisor. Qualifications: Education: High School Diploma or equivalent; some college education is a plus. Communication Skills: Decent skills in English or Hindi Interpersonal Skills: Friendly, approachable, and patient demeanor. Ability to engage with a diverse range of individuals. Reliability: Punctual and committed to assigned shifts and duration. Attention to Detail: Ability to accurately record information and follow instructions precisely. Adaptability: Comfortable working independently and as part of a team in a dynamic environment. Day Shift ! Interested candidates, please walk in for the interview at the below mentioned venue details. Vakilsearch, Prince Infopark, Block - A, 5th floor, Ambattur Industrial Estate, Ambattur, Chennai - 600058. Opp Ambit IT Park.