Renewals Specialist

Wrike

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

san work management focus saas data quality subject matter expert accounts executive recruitment salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serve as a subject matter expert on our renewals processes and tools, and apply critical thinking to solve challenging business problems

Strategize with Account Executives on complex renewal scenarios
Work to ensure our customers are on the most up to date terms and conditions
Prepare detailed order forms and quotes based on your expert knowledge of our products, pricing and terms
Oversee all assigned contract renewals, which includes proactively communicating with customers who are not on auto-renew to ensure timely and accurate execution
Be able to explain the renewal process, timing, and expectations.
Maintain data quality of accounts and opportunities in Salesforce, including identification and processing of overages, updating customer contact information and license provisioning
Resolve past due invoices by communicating with customers on outstanding balances, working with Finance and Customer Success on anticipated payments
Create, update, or innovate new functional processes, playbooks and supporting materials to drive process efficiencies

You will achieve your best if you have

2+ years of experience working in a Customer Success or Customer Operations environment. SaaS company preferred
Comfortable working independently, and with high volumes of overlapping activities in multiple tools
Excellent problem-solving skills including ability to analyze account history and connect historical account activities
Sound critical thinking skills and understanding of subscription based renewals including knowledge of subscription terms, account consolidation and proration Process oriented mindset, using documented procedures and identifying opportunities to improve efficiency
Experience using a wide range of business programs; direct experience with Salesforce a plus
Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis
A team player and great collaborator, able to build positive relationships with peers and others within Wrike
Strong written and verbal communication skills, and the ability to communicate ideas, updates, or issues to peers and leaders

Perks of working at Wrike

10 days of National and Festival Holidays per year (eight fixed, two flexible)
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities
Broadband/Internet Reimbursement: INR 1500 per month
Full-stocked pantry and complimentary lunch
Hybrid work model

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