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Remote Desktop Support

Remote Desktop Support

Tata Consultancy Services

0 years

0 Lacs

Pune Maharashtra India

Posted:1 week ago| Platform:

Apply

Skills Required

support software network vpn configuration drive mdm server management communication itil service mobile

Work Mode

Remote

Job Type

Full Time

Job Description

Must-Have**

(Ideally should not be more than 3-5)

Desktop Support –

Computer hardware devices, memory, & software issues.
Excellent multi-task capabilities for problem-solving.
Basic network related issue,
private network setup (VPN) configuration and validation
Knowledge on Windows10 OS

O365 –

Outlook.

Common mailbox, DL related issue,

MS Teams.
One Drive etc.

Active Directory –

MDM –

SCCM –

ITSM –

Printer Support

Good-to-Have

Good communication key to this role, and knowledge of ITIL as well
Good to have – knowledge in AD
Good to have – knowledge and experience of supporting MAC devices and tablets
Experience with Service management tool – ex – Service now
Should have good expertise on EUC tools, remote support tools, MS office and outlook.
Preferable to have a good understanding of Teams, One Drive, VPN, and mobile device support.
Should be aware of ITIL process of Incident, Change, Problem,

Service Request and related activities like spare and buffer stock management.

Exp Range: 4 TO 6

Location: Pune, Indore & Kochi

Interview Type: Weekday Virtual Drive

Date: 27-Jun-2025

Day: Friday

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