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Remote Desktop Support

5 - 7 years

6 - 14 Lacs

Pune, Maharashtra, India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

remote troubleshooting

Work Mode

Remote

Job Type

Full Time

Job Description

Role- Remote Desktop Support Description We are seeking an experienced Remote Desktop Support professional to join our team in India. The ideal candidate will have a strong background in providing technical assistance and support to end-users, ensuring a seamless and efficient resolution of issues. Responsibilities Desktop Support, Windows 10, 11 troubleshooting experience Good-to-Have Windows Virtual Desktop, Basic Azure, and scripting Provide technical support to end-users via remote desktop tools and communication channels. Diagnose and resolve hardware and software issues on client systems. Manage and prioritize multiple support requests in a fast-paced environment. Document all support interactions and solutions in the ticketing system. Assist in the setup and configuration of new hardware and software installations. Educate users on best practices for IT security and system usage. Skills and Qualifications 5-7 years of experience in remote desktop support or a related technical support role. Strong understanding of Windows and Mac operating systems. Proficiency in remote desktop tools such as TeamViewer, AnyDesk, or similar applications. Experience with Active Directory and user account management. Knowledge of network troubleshooting and connectivity issues. Excellent communication and interpersonal skills to interact with users effectively. Ability to work independently and manage time effectively in a remote working environment.

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