Remote Desktop Support Engineer

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title: Remote Desktop Support Engineer

Location: Banglore

Work Mode: Hybrid Mode

Experience: 3+years

Job Type: Contract to hire (C2H)

Notice Period: - Immediate joiners.

Mandatory Skills:

Desktop Support Engineer – 24/7 Shift (2–5 Years Experience)

Shift Details

• Rotational 24/7 support including night shifts, weekends, and public holidays

• Must be flexible to work in three shifts: Morning, Evening, and Night

Key Responsibilities

• Provide round-the-clock technical support for desktops, laptops, and

peripherals

• Monitor and respond to incidents via ticketing system within SLA timelines

• Perform remote troubleshooting and escalate unresolved issues

• Support users across different time zones and ensure minimal downtime

• Maintain logs of shift activities and handover reports for continuity

• Collaborate with global IT teams for coordinated support

• Provide technical support for desktops, laptops, printers, and other peripherals

• Troubleshoot hardware and software issues both onsite and remotely

• Install, configure, and upgrade operating systems and applications

• Respond to user tickets and resolve issues related to Windows, Mac, or Linux

environments

• Maintain logs of support requests, resolutions, and system updates

• Assist in setting up new systems and user accounts

• Collaborate with IT teams to escalate unresolved issues

• Ensure timely updates and patches for systems and applications

• Train users on basic IT procedures and best practices

• Maintain inventory of IT assets and ensure compliance with company policie